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Laurel Road Reviews | Read Customer Reviews of laurelroad.com

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Money & Insurance
Banking & Money
Laurel Road

Laurel RoadReviews of laurelroad.com

4.0590 reviews
Banking & Money

Laurel Road4.0

Reviews590 About Contact

Overall score

4.0 out of 5

Great

Average of 590 reviews

Distribution

5★67%
4★8%
3★2%
2★2%
1★22%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(855) 245-0989
laurelroad.com
[email protected]

About Laurel Road

Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More

Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: laurelroad.com
Website: laurelroad.com
Category: Banking & Money
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Laurel Road reviews

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John K.
Oct 19, 2018
Excellent customer service
Excellent customer service, great rates, fast and easy process. Chat feature was very helpful. I am already recommending Laurel Road to my friends.
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Kaitlyn W.
Oct 19, 2018
Was able to cut my interest rate in…
Was able to cut my interest rate in half which cut my monthly payments in half! Now i can effectively pay these loans off whereas before, money was only being applied to a small portion of several principal balances. Now i can just make 1 payment to 1 loan
Report
Katelyn Z.
Oct 19, 2018
Easy to submit and set up
Easy to submit and set up! love how there is an app for my phone
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Arthur C.
Oct 18, 2018
Laurel Road gave me far and away the…
Laurel Road gave me far and away the best interest rate! Compared to other banks, no one even came close. Lowered my monthly payment and interest rate. Easy application and all questions answered within minutes of asking them.
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Daniel M.
Oct 18, 2018
Very easy process
Very easy process. Saved me a lot of money.
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Eric
Oct 17, 2018
Great experience!
Great experience! The application process was easy. I had some pre-refinance questions and they were answered promptly and accurately. Turnaround time from application to submission of documents to approval to funding of the loan was excellent! THANKS, LAUREL ROAD!!!
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Jennifer S.
Oct 17, 2018
Could not have been easier
Could not have been easier! Fast, efficient, and saving me an unbelievable amount of money. So glad there is an end in sight!!
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M C.
Oct 17, 2018
Student Loan Refinancing
Applying for the student loan refinancing was a very easy and efficient process. Great communication, very responsive. Recommend Laurel Road for great rates and service.
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