Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
laurelroad.com
Website
laurelroad.com
Category
Banking & Money
Listed on Five Star Index
2026
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The company replied to 36% of reviews.
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Most recent review: March 2026.
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The process was really organized and glad I was able to switch to Laurel Road. I came across it through the APTA and did some research and decided I needed to make a switch because of my high interest rate and dissatisfied with another company I was using at the time. I had a decision within a week and glad to have a better company for my student loans now, thank you!
RC
Ryan Comfort D.
Easy Experience with Great Results
The refi experience was easy! Laurel Road was quick with responses to any questions I had and the website is a very simple user interface. Their rates cannot be beat! I have already recommended to numerous friends.
GE
Gary E.
This was the best experience that I…
This was the best experience that I encountered in any loan experience
Differently would come back in the future for any loans
NJ
Nicholas J.
Fast, Easy and Saved Money
Laurel Road was fast, easy and saved me money. After struggling with the refinancing process through another consolidator, I switched to Laurel Road and it was so much simpler.
CA
Casey
Recommend Laurel Road
Although - it felt like a long drawn out process, I appreciated it. Laurel Road explored every option during the application process to not write me off like other refraining companies during the first steps (even I felt I don't have as much debt as most post graduates or students) with the application and co-signers applications. I am thankful for them and will refer anyone who is looking to refinance their loans!
CS
craig S.
Very easy to deal with and great…
Very easy to deal with and great customer service so far. Everything they said they would do they did. First loan company i’ver ever dealt with that truly cares about their customers. They answered all my questions and called my back in a timely manner.
JG
Joan G.
Laurel Road: a Glowing Review
For months over half of my salary had been drained from paying my education loans. And not just any loans - seven different loans, all with their unique, terrifying interest rates and terms, guaranteeing to drain me for the next five to twenty-five years of my currently quite underpaid and overworked life.
I knew I had to refinance but was nervous about what options I would have with limited credit history and, after five years of college totally paid for by loans, an immense about of debt. I began reading articles on "Top 10 Banks to Refinance Your Education Loans," but one after the other the instant rates would fail to come through, or after filling in one or two lines about my salary and amount to be refinanced I would instantly get rejected.
Laurel Road provided a different experience from the start. They asked for things that made sense, and gave me the impression that I was being seriously considered for a loan, and not just provided an answer as the result of an algorithm. Amongst documents related to the loans I was asked to provide a college transcript and recent paystubs, and this was really encouraging, as it made me feel that I was being considered as an individual.
Within a week I was provided with an interest rate that was lower than all of those attached to the seven loans I was trying to consolidate. Customer service was available at every step of the way as I quite painlessly conducted my break from my previous loan servicer. And, as an added bonus, my already low interest rate became even lower once I agreed to automatic monthly payments.
After so many failed attempts to simplify my life, it was a huge relief to finally get my loans under control. Now I can not only handle my payments and save money, but I am also able to pay ahead, which is hugely rewarding. I certainly recommend Laurel Road and am glad that they made it onto that article.
WS
William S.
Customer Satisfaction
I had a parent plus loan with another company. Like a lot of parents I was prepared for our son’s education but enough is never enough. My wife and i have been blessed with jobs,and have always paid our bills. Somehow with this other company we were feeling trapped,pressured,and felt like we were never going to get this paid. We never missed a payment and we called several times to refinance, ask for a lower interest rate,years or life of Loan and several other options. We were turned away like we were at fault or never made any payments. After talking to Laurel Road I was at ease. I admit I was aggressive at first with Laurel Road because of my frustrations with this other company. I’m at peace now that I know the end is in sight. We have options and I feel better. Our son completed school Three years ago ,and we finally feel like he has now that this has been resolved. Thanks Laurel Road.