Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Stephanie K.
The entire process greatly exceeded my expectations. Very timely with responses, easy application process, and great rates. The only issue is I wish I would’ve refinanced sooner with Laurel Road. Now trying to talk some of my friends into giving it a chance since I was so pleasantly surprised!
Kanisha C F.
For 8 years, I felt bound and chained to a $100,000 student loan debt. Laurel Road’s continued support was a ray of hope and my financial life was transformed after I paid my loans off in just 1 year’s time. -Dr. Kanisha C. Frazier
Paige B.
I have never felt so happy talking to a customer service representative. She was friendly, fast, and very helpful. Thanks for your awesome service!
Lori K.
Amazing Thanks to all that helped me I was moving working at a bank and going Thur a conversion Thank you ....... amazing customer service
Vanessa J.
Very easy process!!
Amanda A.
I had been researching how to consolidate and who I should consolidate my student loans with for months after graduating. I had put 6 years into PT school and came out with loans to show for it. I looked into Laurel Road, SoFi, and CommonBond. I ultimately went with Laurel Road because I am a Physical Therapist and a member of the APTA- with my membership, I was able to qualify for a 0.25% interest rate reduction for my new (consolidated) loan with Laurel Road. The whole process was very easy (time-consuming as far as getting all of your documents together, but easy). I had a great customer-service experience (I called a bunch of times to make sure I had everything they needed to process my application) and the reps were very friendly and willing to help me with questions along the way. Once I was approved, my loans with two different companies were paid off in less than a month and I am so thankful I was able to consolidate. My interest rate was basically cut in half from what I would have had if I didn't consolidate. Additionally, the website was easy to use and the correspondence back and forth was clear (if you're unsure just call and they are very willing to help). There are a lot of great companies out there willing to help you consolidate and it's finding the best fit for you, but, with my experience, I would HIGHLY recommend Laurel Road for student loan consolidation!!
Terri R.
Very easy application and approval process. I was approved very quickly and so far, everything has been handled promptly and correctly. Getting this loan helped me to pay off a long-standing loan with unrealistic payments. I’m grateful for Laurel Road.
Charles G.
Amazing customer service, fast easy payments, user friendly website. Every phone call I've made to fix a problem or ask a question is resolved in 20 min if that. I would be on the phone for hours with my old loan providers, so that alone is insanely refreshing. The payments are taken out instantly and on the actual due dates which is awesome. My old loan providers would take out the loan days before the payment date and it wouldn't finish "processing" until days after, leaving me with a bunch of money in limbo. So far, my experience has been amazing and am very very pleased i made the switch and chose to refinance through Laurel Road.
