Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Fred R.
Was having trouble adding my wife to the account. Spoke to a service person who quickly resolved the problem.
Response from Laurel RoadJun 14, 2023
Thank you for proving your feedback. I am happy we were able to resolve your issue quickly.
Richard B.
Easy to setup and transfer money fie a great 4.8% rate.
Response from Laurel RoadJun 9, 2023
Thank you for your feedback, happy the process was smooth, and we can offer industry leading savings rates to our valuable members.
James M.
The transfer time seamed rather long I hope when I need money to go to my external account it doesn't take quite as long. Interest rate is what I was going for
Response from Laurel RoadJun 8, 2023
We appreciate you taking the time to provide us your feedback and are happy to help with your financial needs.
Cecil J.
I always do my banking online and love to use banking phone app, but the app is not so good.
Response from Laurel RoadFeb 7, 2023
Thank you for sharing your experience, we are constantly making improvements to our online platform, due to feedback like yours.
Thomas M.
I've opened a new account over a month ago and things are running very smooth with my direct deposit and the benefits offered by Laurel road.... I would recommend this to anyone
Response from Laurel RoadFeb 7, 2023
Thank you for taking the time to share your experience with Laurel Road. We are happy that all is running smoothly with your new account.
Darryl W.
Laurel road is great. Love the checking and savings accounts. App easy to use. Refinanced student loans with incredible rate. My one issue is that I can’t use it with 3rd party apps like YNAB and EveryDollar. I did finally get YNAB to work recently but it’s inconsistent and involves a difficult login procedure each time you want to get transactions. EveryDollar won’t connect at all and they say it is Laurel Roads issue. I really want to switch to EveryDollar this year since it’s cheaper.
Response from Laurel RoadDec 29, 2022
Thank you for providing us with your feedback, we are continuously looking at third party vendor relationships and we will keep your suggestion in mind.
Veronica B.
Only issue was setting up the auto payment but other than that super easy site to use.
Response from Laurel RoadSep 1, 2022
We appreciate you taking the time to provide us feedback, it helps us to know what we are doing right and where we have opportunities to improve.
NKD
Great on-boarding process and customer service. I would suggest that customers at least have 1 phone call or meeting with an underwriter to ask any questions they may have.
Response from Laurel RoadJul 12, 2022
Thank you for telling us about your experience with Laurel Road. We review all of our survey responses and take our member feedback seriously. It helps us understand what we’re doing right and where we have opportunities to improve.
