Laurel RoadReviews of laurelroad.com

Opened a high yield savings account and before I finished linking my cheeking account they locked it for review. took over a month to decide to close my account and are saying they may ding my credit score. I will be disputing any and all claims against my credit. Absolute scum behavior.

So .. If your reading this READ CAREFULLY because I am not the only one going through this ; First thing first DO NOT OPEN ANYTHING WITH LAUREL ROAD THEY ARE THE WORST, customer service is the worst, they will lock your account after 1 day of using it as well as they will give you every excuse in the bank to not let you use your own money in your account. 1. I deposit 2k into this bank so I can use this for my rent bank account right, here where I lost it the very next day so I can add and external account they denied it which found suspicious and they called me and told me I attempted too many time when I did it one time I know my account and routing number which is correct. 2. They will say this exact word “our patience and apologize for the inconvenience you've experienced. We are committed to improving our customer service and account setup processes to ensure a smoother experience for all our customers.” Copy and PASTE message of course ThATT IS A LIEEE THEY DONT CARE AND WOULDNT EVEN LET SIGN INTO THE APP TO SEE YOUR OWN MONEY !! 3. Their is 1000s of people going through this and to show you I’m not lying here’s the type in “ laurel road review on google click the first Reddit review trust me read every comment and tell me if I’m lying about this shady bank. AND THEY WILL LIE AND SAY 10 business day and it will be weeks or months … I NEED THEM TO BE REMOVED AND SUED THATS HOW BAD I REGRET THEM AND I PUT DIRECT DEPOSIT GOOD THING I CHANGED IT THIS MORNING They won’t even reply to this post I wish they let me post pictures so I can show more proof. Please listen to me and do not open an account with them I will give u guys an update of my progress too

This is how they treat consistent payments with threats of collections, demands for address updates, and contacting family members. I refinanced over 140k student loans with Laurel Road / MOHELA. I never missed a payment until a year ago when I switched bank accounts. The first time payment came due, I noticed and contacted. I was assured that switches take some time, made the payment, and did not think twice about next month. I then got a threatening phone call that next month. No more than 20 days after the missed payment. Nah, I will not be recommending them. No, I will not be using them for a mortgage. No way would I consider a personal loan.

So far terrible. Don’t have an account yet and have been waiting for over a month. Terrible customer service who has no helpful answers when you call asking about your account setup and verification.

I am one of the probably thousands by now whose account was locked for "account verification" when I tried to do a simple wire transaction. I called by phone because the site does not let you do it online. Got 2 follow up calls that they told me was standard to verify, then got blocked from accessing my accounts without any hint of letting me know. The wire was NEVER sent, so that angered me and now more than 2 weeks have gone without any real update despite me sending in a sworn affidavit to prove it's me wanting my own money?!?! Why do they treat you like you are trying to get a mortgage with a low credit score, to literally access your own money? PLEASE RESTORE MY ACCESS NOW

I opened an account and fully expected to receive the $300 bonus as promised for depositing $3500 within 60 days, but I was told that I did not qualify because it was 63 days after opening my account that my $3500 was deposited. These banks will find any excuse to use your money and get out of paying the money they promise to open an account. This is just the latest scam.

If security is such a concern, why doesn’t Laurel Road run security verification BEFORE activating someone’s account and freezing their entire life savings. Chase and BOA have frozen my account ZERO times in the last 20 year. Unacceptable.

They just locked my account because they are doing a security thing supposedly. I think they freeze your money to secure it for loans or trading, and once they profit from it, they unlock it. Other customers said that. I should have listened. Scammers!!!