Laurel RoadReviews of laurelroad.com

AMA advertised Laurel Road resident physician loan with low monthly payment while in residency training to assist with cost of residency etc... unfortunately due to extenuating circumstances I went on authorized leave in good standing with my training program to care for my mother with terminal cancer. My training has been extended and I reached out Laurel Road/Key bank for extension of low payment while on training but Laurel Road and Key bank did not have an idea what the doctor/physician loan was ( in their end it was just personal loan) and did not know what to do. I was bounced back and forth ( with at least 1-2 hour hold) from Laurel Road and Key Bank (customer service to manager ) , told me they will look into it before the low monthly payment will end. I have missed months payment while waiting for their response and it became delinquent. Then I finally got contract to be attending to refinance loan , it was declined bec now I have delinquent payment from them of what used to be low payment of $25/monthly to $1,300/monthly, Then they offered only 4 months forbearance after 4 months which was useless.

Untrustworthy. You can't trust their customer service agents. They are incompetent and untrained and will spew out inaccurate details on your account. The same bank account I have been doing autopay with for 13 months now mysteriously has an error on the account and/or routing number and my payment is delinquent. I got a letter that they reported me to the Credit reporting Agency. Also, they took away the interest discount and they're currently collecting more interest on my loan while they "investigate" and will "back pay" the money they're taking if the investigation shows an error on their part! They're horrible.

They work like working in 19th century. I started working for mortgage application since I had a nice experience about student loan refinance with it. When my offer got accepted, I started processing with them from Day 1. They took almost 4 weeks to get appraisal value done. Finally, I got appraisal with huge difference in value (More than 50K). Then say, we can't adjust anything about appraisal even appraisal revision with other appraisal agent. Not good online system to track the steps. It was headache to process everything and ultimate zero outcome. In last, I have to go to different lender who helped me in processing everything in 10 days to closing and it was completely smooth transition. Please don't go with zero down payment or zero PMI for doctors. There are many lenders in market who offers good rate and benefits to doctors. You will end up with loosing your dream house with their slow system and being helpless in end.

2 months ago I closed on a mortgage. According to the site I should have gotten a letter explaining how to make online payments with a payment coupon. never came. On the site it also says they will respond in 24 hours. I have well over a dozen attempts at contacting them with no responses back. Over the phone twice I was told a manager would contact me. Nobody contacts me. The chat on the webpage doesn't work. When i call I get sent to nobody that can help and they say they will have someone call me. Not a single time has anyone called back to answer my question. RUN AWAY!

I have had a very poor client experience with Laurel Road. I refinanced my loan with them and it was not a seamless process and when a mistake/misunderstanding was made it was not corrected and I was told "I'm sorry there is just nothing we can do" in a very rude way and I had to pay the difference. I would not recommend this company to a new graduate. There are likely better companies out there with better customer service. As a student with a large amount of debt the last thing you need a private loan company robbing you of more money.

I lost my Public Service Student Loan Forgiveness eligibility by switching from a federal loan. They do not match the federal loan forgiveness or forebearance. I work in healthcare and have been devastated financially by the pandemic. They are not willing to work with me to lower my payment. DO NOT APPLY.

If you are considering to refinance your loans using this company, DO NOT DO IT. I had a perfect credit score and they MESSED IT UP BY CHECKING MY CREDIT SCORE AND THEN DECLINING MY APPLICATION!! My 795 credit score went to CRAP because of this company. All the representatives that were on the phone with me were telling me how my application looks great and that there was nothing wrong with it. Why say that and then tell me to “go ahead and submit a credit score checkup” just for me to get denied. I was very hopeful and this is just messed up. I would understand if it’s due to a low credit score but 795!?!? The whole process of submitting document after document was very annoying and tedious and yet I still considered them because of the low interest rate they offered. But that’s all BS. I won’t be saying good things of this company TO ANYONE EVER because of what they put me through. Every document I submitted was still not ever enough. Horrible and WORST COMPANY EVER TO DO BUSINESS WITH.

I would give zero stars if I could. Absolute nightmare to work with. I refinanced a significant amount of student loans from undergrad right after graduating, with the understanding I could later defer payments when I went to medical school. Fast forward a year, I call to say I' starting med school and need to defer, and they tell me they only defer payments for residents, which makes NO sense. You have some income as a resident, but no income as a med student. How do they expect me to pay $1,000 a month as a full time medical student? I tried to refinance with every other company under the sun but no one would because technically I'm unemployed now. I had to take out the maximum amount of federal loans and pay Laurel Road with that money each month. Paying loans with loans! Ridiculous. They won't even allow me to slightly lower my monthly payment. When I asked they said try refinancing with us again. So I did, and the process was a nightmare. Got booted off the website multiple times and lost documents. Super unclear which application is which. I think I ended up with three separate applications (all denied) at the end because every time it kicked me off and I had to log back in it started a new one or something. Absolutely terrible. I'm stuck with this company, but if you can avoid them you should. For so much advertisement about working with doctors, they sure don't seem to care about helping out med students.