Laurel RoadReviews of laurelroad.com

Please - I beg you - do not use this company. My mother opened a checking account with Laurel Road and they claim there was fraud. Her direct deposit has been held without explanation for 13 days now and they are refusing to explain why. Do not use this company under any circumstance.

I previously wrote a review of Laurel Road Bank in December of 2022. My poor experience with them has sunk to an even lower level, if that is even possible. After locking me out of my account for a month, holding onto my money and giving no explanation for any of this...they finally returned my money and closed my account. BUT that wasn't enough. Now they have reported me to EARLY WARNING, which prevents me from opening up any other accounts even with my current bank. LEGAL PROCEEDINGS TO COMMENCE IMMEDIATELY. (I have already reported this horrid excuse for a bank to the Consumer Financial Protection Bureau. The Bureau contacted me a month ago telling me the bank "needed more time to research the account." A herd of chimpanzees could do a better job than these clowns.

I do not recommend y'all opened my account sent me a card and checks then closed my account with no explanation and have the audacity to still send welcome emails and thanks for being a customer and now a survey smh I'm real disappointed and dissatisfied

Locked out of account. No reason I shouldn't be able to access my account.

This bank is a joke. I don't recommend this bank if you want access to your own funds. I opened a Laurel Road Loyalty Checking account and funded the account with my own money from another bank. They locked the Account for no reason and restricted my access. I called the customer service and jokers told me to wait 10 days. I waited 18 days and called them again. Now they want another 10 days and will receive the decision in mail. You are better off doing business with local credit union than shady banks like Laurel Road.

Go with a traditional bank because Laurel road will lock your account with no warning. I had money deposit into my account and now it lock. It was no problem using my accounts until today when my money hit. This bank is the worst and I will stick with my credit union because their customer service will answer. Laurel hours and customer service is horrible the worst.

Cannot recommend. I was approved for a Royalty Checking Account after an arduous approval process, and set up a direct ACH deposit, and as part of that, a test ACH deposit of a cent was sent to my new account. Then, Laurel Road closed my account without warning, saying there was fraudulent activity and I confirmed it (I did not receive any notice of fraud to confirm or deny) and apparently reported me to the Early Warning Services. I have no idea why, and now I have to dispute the issue with Early Warning Services.

Avoid this company. They have no clue what they are doing. I applied for a physicians loan and everything was fine until 4 days to the closing. They charged me for the appraisal of their choosing and ended up not offering the loan. I got the loan through another institute.