Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Karisa
I refinanced a student loan through laurel road, and it went very smoothly. Easy to work with and I got the best rate around!
Response from Laurel RoadDec 29, 2022
Thank you for proving feedback about your experience, we are happy to hear the application process was an easy one!
Melanie Y.
App very user friendly. Very timely on the notices.
Response from Laurel RoadDec 29, 2022
Thank you for providing feedback, we appreciate you taking the time to let us know about your experience.
Briley B.
Very easy to deal with and majority of it is all online so it makes things very simple.
Response from Laurel RoadDec 29, 2022
We appreciate you taking the time to provide us with feedback, happy to hear your experience went smoothly.
David C.
Excellent customer service all of the time, whenever I needed it, and very generous with continuing to hold my locked in rate while agreeing to match the federal loan pause by extending the finalization date
Response from Laurel RoadOct 25, 2022
Thank you for providing feedback. We are happy to hear that we were able to help you with your financial loan needs.
SureIllReview
I had a great experience with them. I used a physician loan and they had a significantly better rate than I could get elsewhere. Their portal is straight forward to upload documents and my agent was always available to help and explain things. The only sticky thing was setting up auto-pay as it was a bit confusing between them and Key bank, which they fall under. A quick call to customer service cleared that up though.
Response from Laurel RoadSep 22, 2022
As a busy physician, we thank you for taking the time to provide your valuable feedback, and we are happy to hear your experience was a positive one.
Melb
The process for student loan refi was so easy and straightforward. From getting a quote to funding the loan was less than a week and completed from the online application. Easy!
Response from Laurel RoadSep 1, 2022
Thank you for providing feedback. Happy to hear the process went so smooth!
Bianca G.
Everyone I contacted at Laurel Road was very helpful and made the process of refinancing my loans smooth and easy! Highly recommend!
Response from Laurel RoadJul 15, 2022
Thank you for taking the time to provide us your feedback. We really appreciate it!
JULIE P.
I had a very good experience with the Application process through Laurel Road. The online application process was very easy....document requirements for upload were also minimal and simple to accomplish. The rates were the best that I had been quoted after researching at least 4 other companies for refinance of Parent Plus student loan debt. Even a discount in the interest rate if you set up auto pay. Overall - very happy I chose Laurel Road
Response from Laurel RoadJul 13, 2022
Thank you for taking the time to provide your feedback. We are so happy to hear the process went smoothly and you are able to save with a lower interest rate.
