Robin
Easy to book
Easy to book. Reliable and good service.
Response from Laundry TownApr 6, 2026
Hi Robin and thank you very much for taking the time to share your experience using our laundry service. ~Saul
Your international laundry concierge.
Laundry Town (laundrytown.com) has 95 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Robin
Easy to book. Reliable and good service.
Response from Laundry TownApr 6, 2026
Hi Robin and thank you very much for taking the time to share your experience using our laundry service. ~Saul
JC
Excellent service from start to finish. They organised pick-up and drop-off directly through the concierge at Alila in Shanghai, which made everything completely seamless. Communication was clear and prompt, and the clothes came back clean and well handled. Very reliable and easy to deal with — highly recommended.
Response from Laundry TownFeb 17, 2026
Hi JC and thank you very much for taking the time to share. We hope you had a good time in Shanghai and are glad we were able to make your trip a little easier/more cost effective. ~Saul
Po W.
Laundry Town offers very efficient and high-quality service. I highly recommend it! The prices are also reasonable. I’m glad I found this place.
Response from Laundry TownJan 9, 2026
Hi Po. And thank you very much for taking the time to leave a review and share your experience with the community. It really helps to balance out the negative reviews that we receive on occasion, since happy customers typically do not leave reviews. Highly appreciated and we hope the New Year goes well for you. ~Saul
kimberly M.
Amazinv!!! Miscommunication or more miss understanding and still were rockstars‼️ appreciate the communication and the great service
Response from Laundry TownDec 8, 2025
Hi Kimberly and thank you very much for taking the time to share your experience using our service, here on TrustPilot. Glad you found our service helpful/userful. ~Saul
Robert
perfect quality & service & speed!
Response from Laundry TownOct 27, 2025
Hi Robert, and thank you very much for taking the time to share your feedback/experience with our laundry service. Much appreciated, Saul
Thomas L.
Exceptional Service and Kindness! Laundry Town Taipei went above and beyond for us. They picked up our laundry right from our hotel, which was already super convenient. But what really blew us away was what happened after — we had an unexpected emergency and had to fly back to the United States before our laundry was ready. The team didn’t hesitate — they helped arrange everything and mailed our clean clothes all the way to us overseas. That kind of honesty, communication, and genuine care is rare these days. If you’re in Taipei and need laundry done quickly, professionally, and by people who actually care, Laundry Town Taipei is the place to trust.
Response from Laundry TownOct 7, 2025
Hi Thomas and thank you very much for taking the time to share your experience. We know emergencies happen so we're happy to help when we can. Your hotel concierge also reached out to us to make sure everything was in order (I believe they would have also probably been willing to assist with forwarding it to you) so kudos to them for doing a good job as well. Hope you enjoyed your time in Taipei, Saul
Jeff
Fast delivery. Clothes came back in a box which was nice.
Response from Laundry TownJul 14, 2025
Hi Jeff and thank you very much for taking the time to leave us a review. Glad you found our service to be useful. ~Saul
Jake G.
Absolutely fantastic service. Able to get clothes washed and returned in 1-3 days based on the option you select. We used them 2x while in China and they saved us from $500 hotel laundry bills. Thank you so much for the quality communication and laundry (wash n fold)
Response from Laundry TownJun 25, 2025
Hi Jake and thank you very much for taking the time to leave us a review. Much appreciated and I'm glad we could save you some time and money. You are right, some of these hotel laundry bills can get into the hundreds of USD, which is entirely too much if you just need a normal wash and fold service. ~Saul