JD
Good 360, Buggy Tool, Terrible Customer Service
Launch 360 is a solid 360 tool, providing leaders with impactful information for their development. The tool itself is a headache to use. It's very, very buggy: repeated errors in sending surveys, where the only solution is to logout/login and clear cookies just to send another survey. Some of my surveys were sent multiple times to the same recipients, overcharging me for the Additional Reviewers. And their customer service team is absolutely unresponsive. Emails to their inbox (info@launch-360) have gone over a week without a response. For a company that presents itself as a developer of people, it's incredibly disappointing to receive such poor service.
Response from Launch 360Apr 26, 2026
Thank you for your feedback—we truly appreciate you taking the time to share your experience. We did identify a bug that impacted your experience including your help desk email not being delivered. We understand how frustrating that must have been, and we’re sorry we fell short in this instance. We hope that once we were alerted you felt better about how closely engaged we stayed with you throughout the entire process—communicating frequently, jumping in quickly as issues arose, and working alongside you to ensure everything was completed properly. Providing that level of support is incredibly important to us. As part of making this right, we issued a credit back to your account. We care deeply about delivering a terrific experience for every Launch 360 customer, and we appreciate the opportunity to address this directly.