lattelierstore.comReviews of lattelierstore.com

Lattelier is a scam store. They have not refunded my money. Respond with a fake automatic response. Now sending scam sale emails with cheap photography every day with a different gmail account of sales. I'm getting harrassing emails from a different GMAIL account every day (that they'll keep for 24 hours) but says from lattelier. Now after being ripped off of nearly 200.00 they are going to send me spam with a different email. DO NOT BUY FROM THIS COMPANY. DO NOT GIVE THEM YOUR EMAIL MAILING. They are spam scam chinese company.

Another Chinese brand pretending to be based in NYC. The piece I ordered was ON SALE for $92. It arrived after three weeks despite the 7-10 shipping promise. I realized it was coming from China when I started tracking it. That wouldn't matter if the brand did not actively advertise "being from NYC" which to me justified the high prices because rent here is bananas. The piece was FINE, for $30. Cheap material, basic construction, fake pockets, refuses to unwrinkle. INFURIATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I bought a pair of shoes, the quality of the sole is amazing and comfortable to wear

From start to finish my whole experience with this place has been a complete nightmare. Ordered a coat online after seeing it on their Insta page, my money was taken prior to dispatch. On dispatch I found the tracking details to be fake - they stated Hermes would be picking up my order in the UK, but failed to provide international tracking information until I constantly chased them hour by hour (I too got the 'people on holiday for Chinese New Year excuse as others seem to have had). The international tracking information wasn't real time - so I assumed that was non legitimate. After several days my order arrived, the quality of the item was really poor and the packaging was absolutely dire - not something you would expect for a £220 item. The nightmare then continues - I emailed their service@ email address explaining that I wanted to return the item for a refund as I was dissatisfied with the quality and fit. No response. I posted on Instagram regarding their lack of response - my comments were deleted. After several days of constant chasing I received a reply asking my reasons for return (which I had already stated) - but no instructions on return procedure which I asked for (again!). Several days later (after chasing via email and Instagram) I received an email stating I had two options - one to return for a credit note and one to obtain a refund - again I stated I wanted a refund - but still was given no instruction on return policy. They said by return they would provide instructions - well that was days ago and I'm still waiting. I have filed a complaint with Trading Standards via Citizens Advice Bureau as I have no confidence that even if I did return the item that I'd get my money back. PLEASE do not buy from this company - it's a complete scam. I am now working out ways to expose this appalling place so that others don't fall into the same trap

Terrible quality, asked for a refund. Was given very specific information, with terrible customer service about how to get my refund (after paying for return shipping). Followed instructions exactly, tracked the package, they never refunded my money. Then they ghosted me. No phone number for follow-up. But they won't respond to my emails.

Scam site with products from China, not from New York. Even the models on the website are photoshopped, not real photoshoots.

I couldn't get my order, the e-mails weren't answered and their transport company Yunexpress also ignored inquiries, I lost 97Euro. Another Chinese scam

Lattelier is a terrible retail site. I ordered a purse in October, it took six weeks to receive and the quality of it was awful. I requested to return it by email, was given instructions, then had to pay full price to return it. I sent it out October 27, 2021 and still have not been refunded my $139. Emailing the company is futile. Lucky I paid with my American Express - getting them involved. DO NOT RECOMMEND THIS SITE!