LatinFlores.comReviews of latinflores.com

Response from LatinFlores.comOct 7, 2025

Hola William, Gracias por tomarte el tiempo para dejar tu reseña. Lamentamos sinceramente que tu pedido no haya podido ser entregado como esperabas. Nuestro compromiso es garantizar flores frescas, hermosas y puntuales, y entendemos lo importante que es que cada detalle acompañe el gesto. En tu caso, mantuvimos una comunicación constante explicando que no podíamos cumplir con la fecha original debido a la falta de flores y a que la zona de entrega era de difícil acceso para el abastecimiento. Ofrecimos entregar el pedido en la siguiente fecha de ingreso de flores, incluyendo una caja de chocolates como cortesía. Sin embargo, comprendemos que esta alternativa no fue de tu agrado, y ante la falta de acuerdo se procedió al reembolso total del valor pagado. Agradecemos tu comprensión. Continuaremos trabajando con dedicación para que cada entrega sea impecable y cumpla su propósito de transmitir emociones y momentos especiales. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comSep 24, 2025

Hola Andrea Morquio, Gracias por tu reseña. Lamentamos que tu pedido no haya llegado exactamente como esperabas. Nuestro compromiso es entregar flores frescas, hermosas y puntuales, y sabemos lo importante que es que cada detalle acompañe el gesto. Por eso, cuando algo no sale como se espera, buscamos resolverlo de inmediato para que la experiencia siga siendo positiva. En tu caso, tu pedido fue entregado el 22/09/25 con una caja de chocolates, autorizado por ti. Siempre buscamos la mejor alternativa, porque lo más importante para nosotros es que cada envío cumpla su propósito. Seguiremos trabajando con la misma dedicación para que cada entrega sea impecable y refleje la importancia del momento. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comSep 16, 2025

Hello Lily Vividor, Thank you for sharing your review. We sincerely regret that the arrangement you initially received did not meet your expectations. At Latinflores, our commitment is to deliver fresh, beautiful, and timely flowers, taking care of every detail to make the gesture special. In your case, we addressed your complaint and reached an agreement to send a new floral arrangement, which was pre-approved by you before delivery. Regarding the shipping cost, it is important to clarify that the published prices of our products do not include shipping. If the free shipping promotion was not applied at the time of your purchase, it was because the discount had already expired. All our promotions and coupons have pre-established conditions and application times. Please be assured that we always seek the best alternative so that each delivery fulfills its purpose and conveys the message you wish to express. We will continue working with the same dedication so that each delivery is impeccable and reflects the importance of each occasion. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comSep 8, 2025

Hola Gianpiero, Gracias por tu reseña. Lamentamos sinceramente el cambio en el costo del producto de tu compra. En LatinFlores nuestro compromiso es entregar flores frescas, hermosas y puntuales, entendiendo lo importante que es que cada detalle acompañe el gesto. En tu caso, te enviamos las opciones disponibles y aceptaste el cambio. Este ajuste no depende directamente de nosotros, ya que el costo de las rosas ha incrementado debido a factores climáticos. Aun así, siempre buscamos ofrecer la mejor alternativa, porque lo más importante para nosotros es que cada envío cumpla su propósito y transmita lo que deseas expresar. Seguiremos trabajando con la misma dedicación para que cada entrega sea impecable y refleje la importancia del momento. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.co

Response from LatinFlores.comSep 4, 2025

Hello Rebecca Pearson, Thank you for your review. We sincerely regret the inconveniences that occurred during the delivery of your order and we apologize. At Latinflores.com, our commitment is to deliver fresh, beautiful, and punctual flowers, understanding how important it is that every detail complements the gesture. That is why, when something does not go as expected, we strive to resolve it immediately so your experience remains positive. In your case, the additional cost was due to the delivery address, as it is an extremely remote tourist area, resulting in higher logistical costs. After contacting you, a 30% refund of the amount paid was issued. We always seek the best alternative because the most important thing for us is that every delivery fulfills its purpose. We will continue working with the same dedication to ensure that each delivery is impeccable and reflects the significance of each moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comSep 4, 2025

Bonjour Genc Zyberaj, Merci pour votre avis. Nous sommes sincèrement désolés que les produits livrés n’aient pas répondu à vos attentes. Chez Latinflores.com, notre engagement est de livrer des fleurs fraîches, magnifiques et ponctuelles, en comprenant l’importance que chaque détail accompagne le geste. C’est pourquoi, lorsque quelque chose ne se passe pas comme prévu, nous cherchons à résoudre le problème immédiatement afin que votre expérience reste positive. Dans votre cas, nous avons proposé d’envoyer un bouquet de fleurs accompagné d’une boîte de Ferrero Rocher de 8 unités, en plus de rembourser la valeur de la boîte de chocolats payée. Nous cherchons toujours la meilleure alternative, car ce qui est le plus important pour nous est que chaque envoi remplisse son objectif. Nous continuerons à travailler avec le même dévouement pour que chaque livraison soit impeccable et reflète l’importance de chaque moment. Cordialement, Équipe Qualité et Service Client Latinflores.com

Response from LatinFlores.comAug 28, 2025

Hello Amani Bashar, Thank you for sharing your review. We sincerely regret that the delivery did not meet your expectations. At Latinflores.com, our commitment is to deliver fresh, beautiful, and timely flowers, and we understand the importance of every detail accompanying the gesture. That is why, when something does not go as expected, we strive to resolve it immediately to ensure the experience remains positive. In your case, the order was handled on time and properly. A conversation was held to clarify the delivery address; in fact, the registered address was not in São Paulo, but in the locality of Indaiatuba. At that time, our florists were finishing their working day and we did not have roses available, but we made every effort to complete the delivery. Additionally, you agreed to receive the order in a box of the color you selected, and the delivery was made on Saturday, 08/23/25, at the hotel reception, of which you were aware. We always seek the best alternative, as the most important thing for us is that every delivery fulfills its purpose. We will continue working with dedication to ensure that each delivery is impeccable and reflects the significance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comAug 28, 2025

Hello Ahmed Nadeem, Thank you for sharing your experience. We are sorry that, in your case, we did not meet your expectations. Our commitment is to deliver fresh flowers on time, and whenever there is a discrepancy, we always offer immediate solutions such as refunds, replacements, or alternative deliveries. We are at your disposal to listen to you and resolve the situation in the best possible way, as what matters most to us is that your experience is positive and meets your expectations. We will continue working diligently to learn from each situation and ensure that every delivery fulfills its purpose with the quality we promise. Sincerely, Customer Service and Quality Team Latinflores.com