LatinFlores.comReviews of latinflores.com

Response from LatinFlores.comOct 31, 2025

Hola Mercado, Gracias por tu reseña. Lamentamos sinceramente lo sucedido con la entrega de tu pedido. En Latinflores.com nuestro compromiso es entregar flores frescas, hermosas y puntuales, porque sabemos lo importante que es que cada detalle acompañe el gesto que deseas expresar. En tu caso, el arreglo fue entregado correctamente con 8 rosas rojas y follaje de astromelias. Con respecto al retraso, se explicó que fue ocasionado por el tráfico en la ciudad. Aun así, entendemos que cada minuto cuenta y lamentamos los inconvenientes que esto pudo causar. Siempre buscamos la mejor alternativa para cumplir con cada entrega, porque lo más importante para nosotros es que tu experiencia sea positiva y tu envío cumpla su propósito. Seguiremos trabajando con la misma dedicación para que cada entrega sea impecable y refleje la importancia de cada ocasión. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comOct 21, 2025

Hello José Luis Soto Villaseñor, Thank you for taking the time to leave your review. We sincerely regret that the delivered arrangement did not meet your expectations. Our commitment is to offer fresh, beautiful flowers delivered on time, because we understand that every detail is part of a special gesture. In your case, the delivery was made on the selected date; however, since no one was at the address, it was rescheduled for the next day. The arrangement was delivered as described, and we understand that an agreement was reached regarding a partial refund due to your dissatisfaction. We will always seek the best alternative to ensure that every experience with us is satisfactory. We greatly value your trust and will continue working diligently to ensure that each delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comOct 21, 2025

Dear Guillermo Del Rio Acevedo, We’re very sorry for the misunderstanding. When you placed your order, the delivery area selected was Capital Federal, but the actual delivery address was in Gran Buenos Aires. As we explained, prices vary depending on the delivery zone, which is why an additional charge was required. Your order was delivered correctly in Gran Buenos Aires. We truly value your feedback and hope you can reconsider your rating, as we did our best to ensure your flowers were delivered as requested. Kind regards, LatinFlores Team

Response from LatinFlores.comOct 21, 2025

Dear Christie S, Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate the time you took to share it. We would like to clarify that your order was placed and delivered the same day — within just three hours — and we promptly responded to all your messages to ensure everything went smoothly. We understand your concerns about the website and are working to make it more practical for future orders. We hope you’ll reconsider your rating, as we always strive to provide fast and reliable service. Kind regards, LatinFlores Team

Response from LatinFlores.comOct 21, 2025

Hello Ray, Thank you for taking the time to leave your review. We sincerely regret that the arrangement you received did not meet your expectations. Our commitment is to offer fresh, beautiful, and timely flowers, and we know how important it is that every detail matches the gesture. Therefore, when something doesn't go as expected, we seek to resolve it immediately so that the experience remains positive. In this case, we kindly ask you to send us a photo of the arrangement and the chocolates you received, as we have no reports of non-conformity regarding the product recorded in our system. We will always seek the best alternative, because the most important thing for us is that each shipment fulfills its purpose. We will continue working with the same dedication so that each delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comOct 21, 2025

Hola David, Gracias por tomarse el tiempo para dejar su reseña. Lamentamos sinceramente que su pedido no se haya entregado en la fecha seleccionada. Nuestro compromiso es ofrecer flores frescas, hermosas y puntuales, y sabemos lo importante que es que cada detalle acompañe el gesto. Por eso, cuando algo no sale como se espera, buscamos resolverlo de inmediato para que la experiencia siga siendo positiva. En su caso, la entrega se realizó en el siguiente día hábil con su consentimiento, ya que le explicamos que la compra ingresó fuera del horario laboral. Agradecemos su comprensión y tomaremos en cuenta su comentario para seguir mejorando nuestro servicio. Siempre buscaremos la mejor alternativa, porque lo más importante para nosotros es que cada envío cumpla su propósito. Seguiremos trabajando con la misma dedicación para que cada entrega sea impecable y refleje la importancia del momento. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comOct 21, 2025

Hello Marcelo Aragão, Thank you for taking the time to leave your review. We sincerely regret that the product you received was not exactly as ordered. Our commitment is to deliver fresh, beautiful, and timely flowers, and we know how important it is that every detail matches the gesture. That's why, when something doesn't go as expected, we seek to resolve it immediately to ensure the experience remains positive. In your case, the cake change was made with your authorization, without any pressure. We understand that the responsible department sent the email requesting the change the day before delivery, and we will take your comment into account to continue improving our service. We will always look for the best alternative, because the most important thing for us is that each delivery fulfills its purpose. We will continue working with the same dedication to ensure each delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comOct 16, 2025

Hello Cristino Leite, Thank you for your review. We regret that your order was not delivered on the requested date. Our commitment is to deliver fresh, beautiful, and timely flowers, because we know how important it is that every detail matches the gesture. That's why, when something doesn't go as expected, we seek to resolve it immediately so that the experience remains positive. In your case, the delivery was made on the new date you authorized, and we included products of greater value than the one requested—the cake, chocolates, balloon, and floral arrangement. Additionally, a photograph of the delivered arrangement was sent, and at that time, no complaints were received regarding the quality of the flowers. We will always look for the best alternative, because the most important thing for us is that each delivery fulfills its purpose. We will continue working with the same dedication so that each delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com