FMZ
Slow customer service in case of problems. Flower bouquets and arrangements are top
I order a flower bouquet recently to be delivered in Colombia. It never arrived and since then I am trying to get my money back without success. Customer Services is simply not existent. No replays to my queries through the contact form, nor to direct email. After 5 days I finally received an answer and the flowers were finally delivered. Service is slow, but at the end reacted to my queries.
Response from LatinFlores.comMar 2, 2022
Dear FMZ, Thank you for your comment, it helps us to offer a better quality service every time. We inform you that purchases to be delivered for the weekend must be made 24 hours in advance, likewise our Customer Service both on WhatsApp and on our page has the service hours published on the same page. Your order was delivered today with your knowledge and consent Glad to serve you in a next opportunity. Sincerely, Quality and Customer Service Team, latinflores.com