LatinFlores.comReviews of latinflores.com

Response from LatinFlores.comJun 17, 2026

Hello Patrick Corbett: Thank you for sharing your experience. We sincerely regret that the product you received did not meet your expectations. Our commitment is to deliver fresh, high-quality floral arrangements on time, as we understand the importance of every detail on special occasions. When an experience doesn't go as planned, we work to find a suitable solution and provide the best possible service. To review your case in detail, we would appreciate it if you could provide your order number. Once received, we will verify the information in our system and evaluate the available alternatives to offer you a prompt solution. We appreciate your feedback, as it helps us continuously improve our services. We will continue working diligently to ensure that every delivery reflects the importance of the moment and the trust our customers place in us. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comJun 25, 2026

Hola Luisa Garcia: Gracias por compartir su opinión. Lamentamos sinceramente que su experiencia no haya cumplido completamente con sus expectativas. En Latinflores.com nos esforzamos por ofrecer arreglos florales de alta calidad y un servicio que refleje la importancia de cada ocasión. Tras revisar su caso, verificamos que el arreglo entregado correspondía a las características descritas en la publicación. Asimismo, observamos que la fotografía compartida en su comentario no refleja el estado en que el producto fue entregado. Entendemos que cada cliente tiene expectativas particulares y valoramos sus comentarios, ya que nos permiten seguir mejorando nuestros procesos y servicios. Nuestro objetivo siempre es encontrar la mejor solución posible y garantizar que cada entrega transmita el mensaje y la emoción para los que fue enviada. Agradecemos la oportunidad de atender su pedido y esperamos poder brindarle una mejor experiencia en el futuro. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comJun 25, 2026

Hello Milagros Peralta: Thank you for sharing your feedback. We sincerely regret that your experience did not fully meet your expectations. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we understand the importance of every detail on a special occasion. Therefore, when any issues arise, we work to find a solution that ensures a positive experience for our customers. In your case, we offer our sincerest apologies for the incorrect information initially provided. This situation was due to a human error in our customer service process. As soon as we identified the problem, we contacted you to clarify the situation, and we appreciate your understanding in allowing us to proceed with the delivery. As a gesture of compensation for the inconvenience caused, an additional orchid was included free of charge. We value your feedback, as it helps us continuously improve our processes and prevent similar situations from happening again. Our goal is always to find the best possible solution so that every delivery fulfills its purpose and conveys the message for which it was sent. We will continue working with the same dedication to ensure that every delivery reflects the quality and care our customers expect from us. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comMay 18, 2026

Hello Killa Korr, Thank you for your review. We are very sorry that the item you received was not to your liking. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. That's why, when something doesn't go as expected, we strive to resolve it immediately so that the experience remains positive. In your case, we would appreciate it if you could send us your order number to [email protected] so we can review what happened and provide you with a prompt solution. We will always find the best alternative because our top priority is that every delivery fulfills its purpose. We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comMay 18, 2026

Hello Cecilia Petersen, Thank you for your review. We are very sorry that your order was not delivered. We are committed to delivering fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. That's why, when something doesn't go as planned, we strive to resolve it immediately so that the experience remains positive. In your case, it was not possible to fulfill the delivery on the new date and within the agreed-upon time frame. When we received your call, we requested the order number to assist you; however, the number initially provided did not correspond to a registered order. We then informed you that the order number should begin with the number three, and once you provided the correct number, we were able to locate the order. We also want to clarify that this information was not requested seven times, as mentioned in your comment. During the call, we explained that the order had not yet been delivered; however, you indicated that you no longer wished to proceed with the delivery. At that time, we apologized and informed you that we would process the corresponding refund. We will always seek the best alternative, because what matters most to us is that every delivery fulfills its purpose. We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comMay 18, 2026

Hola Sandra, Gracias por compartir tu experiencia con nosotros. Lamentamos sinceramente los inconvenientes presentados y entendemos la importancia que tiene cada entrega y el significado especial detrás de cada envío. Nuestro compromiso es entregar flores frescas, hermosas y puntuales, por lo que siempre buscamos brindar soluciones oportunas cuando surge algún inconveniente. En tu caso, el pedido fue registrado para ser entregado el día 11/05/26. En esa fecha acudimos al domicilio indicado; sin embargo, la destinataria no se encontraba en el lugar. Al comunicarnos telefónicamente, nos indicó que esperaba recibir el regalo el 10/05/26. En ese momento se le explicó que la orden había sido programada para el 11/05/26, de acuerdo con la fecha seleccionada al realizar la compra. Posteriormente, la destinataria solicitó reprogramar la entrega para el 12/05/26 a las 9:00 a. m., y la entrega fue realizada correctamente en la fecha solicitada. Asimismo, se informó oportunamente sobre la necesidad de cubrir un nuevo costo de envío debido a la reprogramación solicitada. Entendemos su molestia respecto a este punto y lamentamos que esta situación haya generado incomodidad; sin embargo, dicha información fue comunicada de manera clara y respetuosa en todo momento. También queremos aclarar que nuestro equipo de Servicio al Cliente estuvo disponible para brindar asistencia y que nunca existió una falta de respeto hacia usted durante las comunicaciones realizadas. Agradecemos sus comentarios, ya que nos permiten seguir mejorando nuestros procesos y atención. Continuaremos trabajando con dedicación para ofrecer siempre la mejor experiencia posible. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comMay 18, 2026

Hello Daniel Gonzalez, Thank you for sharing your experience with us. We sincerely regret that your order was not delivered and understand the importance of each delivery and the special meaning behind every detail. Our commitment is to deliver fresh, beautiful, and punctual flowers. Therefore, when any issues arise, we always strive to provide a prompt solution to ensure a positive experience. In this case, we would appreciate it if you could send your order number to [email protected] so we can review the situation and offer you the best possible alternative. We will continue working with the same dedication to ensure every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comMay 18, 2026

Hello Nicole Basurto, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused and understand the importance of each delivery and the special meaning behind every arrangement. Our commitment is to offer fresh, beautiful arrangements delivered on time, so we regret that on this occasion we were unable to meet your expectations. In your case, we contacted you beforehand to inform you that, due to a lack of flower availability, it was not possible to deliver on the requested date. We also inquired about the possibility of rescheduling the delivery for another date; however, since we did not receive your authorization, we proceeded with the corresponding refund. We appreciate your feedback, as it helps us continue improving our processes and service. We will continue working diligently to always provide the best possible experience for our customers. Sincerely, Quality and Customer Service Team Latinflores.com