LatinFlores.comReviews of latinflores.com

Response from LatinFlores.comOct 26, 2021

Prezada Ana Terlizzi, Informamos que o reembolso da tua compra foi efectuado ontem e o recibo do referido reembolso foi enviado. Sinceramente, Equipe de Qualidade e Atendimento ao Cliente, Latinflores.com

Response from LatinFlores.comSep 29, 2021

Estimado Ramiro, Gracias por su comentario, nos ayuda a ofrecer un servicio de mejor calidad en cada ocasión. Le comunicamos que se le ofreció el cambio de producto ya que no teníamos rosas como le explicamos en el correo enviado, Usted nos dio su consentimiento para realizar la entrega con la condiciones antes mencionadas. Si no era de su agrado lo ofrecido nos hubiera indicado y procedíamos con el reembolso de su compra sin problema alguno. Si fuéramos estafadores como indica no estuviéramos teniendo esta conversación. Gustosos de atenderle en una próxima oportunidad. Atentamente, Equipo de Calidad y Servicio al Cliente, Latinflores.com

Response from LatinFlores.comSep 23, 2021

Caro Gi González, Potete inviarci la foto dei 3 prodotti consegnati per verificare il caso e dare una risposta favorevole alla seguente email: [email protected]? Cordiali saluti, Team di qualità e servizio clienti, Latinflores.com

Response from LatinFlores.comMay 18, 2021

Estimado Daniela Ricketts, Gracias por su comentario, nos ayuda a ofrecer un servicio de mejor calidad en cada ocasión. Le comunicamos que Usted nos dio su consentimiento para realizarla entrega de su pedido al día siguiente, cumplimos con la descripción del pedido como se estipula en la página claramente. Aún estamos esperando que nos devuelva el arreglo "no indicado" para realizar el reembolso de su compra por favor. Atentamente, Equipo de Calidad y Servicio al Cliente, Latinflores.com

Response from LatinFlores.comMay 12, 2021

Estimada Wendy Flores, Gracias por su comentario, nos ayuda a ofrecer un servicio de mejor calidad en cada ocasión. Le informamos que se mantuvo una comunicación constante con el cliente en la cual se indico que al no cumplir con la entrega por motivos internos se iba a proceder a reembolsar. El objetivo de la empresa no es quedarse con el dinero de los clientes sino realizar las gestiones respectivas para entregar el pedido o devolver el dinero. Atentamente, Equipo de Calidad y Servicio al Cliente, Latinflores.com

Response from LatinFlores.comMay 12, 2021

Dear Lucy, Thank you for your comment, it helps us to offer a better quality service every time. We inform you that due to the high demand we suffer unforeseen events in the delivery of your purchase, as you will understand until contacting and sending your order again takes time, it clearly indicated that the missing product would be delivered, however you insisted on the answer that it had already been given. Sincerely, Quality and Customer Service Team, Latinflores.com

Response from LatinFlores.comApr 13, 2021

Dear Gill Maria Garraway, We inform you that your purchase was reimbursed on 4/12/2021, we have sent the proof of said process for its respective follow-up. Banks generally take a period of 10 to 15 days in which the refund will be visible in the statement of your credit card. We recommend that you contact your bank so that you can better advise it. We remain attentive to your update of the comment, since as indicated by problems of restrictions of the covid 19, your order was not delivered the same day and I do not agree to deliver another day. Latinflores.com Quality and Customer Service Team

Response from LatinFlores.comFeb 15, 2021

Estimated Dave Hanley, At the time of consulting your order, you were informed that in the first place we no longer had orders and then it was explained that your order had registered the cost of shipping and not the product you selected, you were asked for proof of payment (Paypal) from which we only receive insults, and so far it has not sent to make the respective refund, several messages have been sent in various ways (WhatsApp and email) but we have no response from you about which product you chose. Given the above, we will refund your purchase. Thanks a lot!! Latinflores.com Quality and Customer Service Team