Reese B.
They are scammers
They are scammers. I submitted my order 8am for a same day delivery. I put in the exact address for the delivery. One of their team members sent me a screenshot of my order with the address confirming that it would be delivered by 5pm At 2pm I hadn't heard back so sent them a message asking for an update and they responded "we are verifying your request and in a few minutes will provide an update" 3 hours later at 5pm they emailed me saying they don't deliver to the address I put but they would do it if I paid them an extra $100USD. I'm from canada so that would be an extra $140. I feel like they're just trying to scam me since they know I'm from Canada. I'll be calling the backs to report this fradulent transaction as they're trying to scam me for more money after confirming my order and delivery address EDIT: my name is not Fred Martin as clearly shown on my profile? It’s also been 24 hours and you still haven’t provided the refund that you agreed to. Please ensure that gets done right away
Response from LatinFlores.comSep 24, 2024
Dear Reese Bobier, Thank you for your comment, it helps us to offer a better quality service every time. As we already explained to you by email, but apparently it was not understood on your part, the delivery address for your order is not in Limon as recorded in the order but in Playa Cocles, which is located 51 km from Limon, that is, on the outskirts of the city where you said the delivery was, given that our business delivery hours are from 9 a.m. to 5 p.m. that is why we indicated this time range, when we finally noticed that the registered address was wrong, we proceeded to try to deliver your order without additional payments, but as you can see it was not possible and we are forced to deliver your order from Limon and that is why the delivery cost increases, all of this was indicated in the email sent but again it was not understood on your part. Edit: Your refund has already been made Sincerely, Quality and Customer Service Team, Latinflores.com