Simon
Customerservice isn't great
I was really stoked when I found out about Lastu a few weeks ago. I directly ordered a wooden Ovangkol case for my OnePlus 5. At arrival there didn’t seem to be a problem with the case except the wood was sagging a bit. After 2 days the wood came severely looser, to the point where it seemed necessary for me to contact Lastu. I first tried to get in contact with Lastu through messenger, they asked me to send a picture. I did, but no response after. A few days later I contacted them a second time through messenger, the sagging even became worse. No response for several days. I decide to send them about this problem via e-mail. It has been a whole week without a response on any of my messages. I hope they’ll get around to helping me, but I don’t have much faith. EDIT: Since I posted this review Lastu reached out to me and I received a free replacement. The replacement seems in good shape and I am afterall happy with the purchase.