Serena P.
I was on the phone with for hours with no response
I was on the phone with a representative who entered my info to book a flight to Philippines. I have never traveled outside the country so I did not know my passport info was needed as well, however I still ended up with an eticket. A few days later I got an email stating the flight was cancelled for the 27th and was put onto a flight for the 28th. However that flight had a 14 hour layover so I was looking at their site for other flights. I found another flight and was told there would be a charge to change the flight. Which is BS cause you're the ones who originally changed it!! But I bit the bullet and paid the $75. Now I received an email stating important info is missing and to contact ASAP to rectify the problem. I have called sooooooo many times to take care of this and I either get hung up on or put right back into the queue after being on hold for an hour or more waiting to speak with someone and then have to start all over again. I even called the airlines directly but there was nothing they could do to help. Late last night I was FINALLY able to speak with a representative at this joke of a travel agency and he wanted me to take a picture of my passport and send it through the email I received. I had my reservations in doing it but I was stressed, aggravated and tired of dealing with this for the last 4 hours of trying to get ahold of a live person so I did it. I called the travel agency back this morning and spoke to another representative and she would not listen kept cutting me off and over talking me. At this point I am considering of contacting National Passport Center since God who knows have my personal & passport info with picture included. Stay away from this company at all cost!!!!!!!!!!!!



