Laser Pointer StoreReviews of laserpointerstore.com

UK BUYERS BEWARE! Despite the company's web address having a .co.uk suffix, they are based in the Netherlands. Which means that when I had to return the laser pointer I bought as it was faulty, it was going to cost me £38. The company insisted that this cost is my responsibility and would not be refunded. It's bad enough being sent faulty goods but having to pay to return them is unacceptable.

Laser was sent to me nonfunctional and nobody responds within the refund.

I never received my part. Said it was delivered and they will not help.

Short Summary: I ordered a laser pointer based on incorrect product information that LaserPointerStore later admitted and even changed on their website. It took three months of back-and-forth with unreasonable offers for resolution before they finally offered a guaranteed refund if I sent a video showing the laser was still in excellent condition. After submitting the video, I received no response for over a month. When I warned them that I would take action, they closed the support ticket and deleted the chat. I’ve spent a lot of money, time, and energy on a product that is now almost useless due to false advertising. I cannot recommend this store. ⸻ Detailed Review: In April 2025, I bought a Sanwu laser pointer from LaserPointerStore, mainly because of the „multiple modes“ that were clearly stated on the website. After receiving the laser, I discovered it had only a single mode. I contacted support immediately. LaserPointerStore then changed the product description on the website and, a few days later, acknowledged that the product did not have multiple modes as previously advertised. Over the course of nearly three months, I was offered several very unsatisfactory options for resolution like a partial refund of only about 35% or an exchange for a different product with multiple modes – but only if I paid several hundred USD more. Eventually, they agreed to issue a refund and amount later to be determined depending on the condition of the laser and under the condition that I declare false information on the customs form. I explained that I would not falsify customs information and asked for a guaranteed refund. I offered to provide video evidence showing that the laser was still in excellent condition, because it was only used once. LaserPointerStore accepted this offer, and I submitted the video promptly. However, I received no reply for over a month. When I followed up with a warning that I would take further action, they closed the support ticket and deleted the entire chat history. So after months of patience and effort, I received neither a refund nor a proper resolution – only delays, broken promises, and poor customer service. UPDATE ADRESSING LASERPOINTERSTORE‘S RESPONSE: I am deeply disappointed by LaserPointerStore’s response to my review. While I initially believed this was a case of poor customer support, the statements they now make are demonstrably false – and I have clear evidence to prove it. 1. The product was not as described When I placed the order, the product page explicitly stated that the laser pointer had “multiple modes” – which was the main reason for my purchase. After I raised the issue, LaserPointerStore quietly changed the product description on their website and even acknowledged in writing that the model I received does not support multiple modes. I have screenshots, video recordings, and chat history documenting this. 2. I was always willing to return the product – under fair and legal conditions LaserPointerStore asked me to declare false customs information in order to avoid import charges on their side. I understandably made it clear that I would only return the product if I received a written confirmation of a full refund and did not have to make any false declarations. Eventually, they agreed to a refund if I provided a video showing the laser was still in excellent condition – which I promptly sent. After that, I received no response for over a month, and when I followed up, they closed the support ticket and deleted the chat. 3. There were no threats – only justified transparency I never “threatened” the company. I simply stated that, after *months without resolution*, I would leave a public review describing my experience. That is not a threat – it is a legitimate consumer right. ⸻ This is not a misunderstanding. It is a case of a product being sold with false advertising, followed by months of delays, shifting answers, and poor communication. I stand fully by my review and I am willing to provide all documentation upon request. LaserPointerStore: If you are still interested in resolving this, I remain open to returning the product under legal and clearly confirmed conditions.

Second review requested for the same terrible order they sent me. Didn’t match picture or description. Do not buy from here!

Horrible order execution! I would expect a lot more from them, however I ordered 2- Osram (5.3w) PLPT9-450LB-E diodes, and 1- Nichia (5.0w) NDB7y75 diode- and I received the lower wattage version of the Osram, 3w, the markings are completely different than my 8 other Osram 5w diodes, and the Nichia diode looks completely different than my other 2 same diodes I ordered elsewhere. I will not return here nor by anything from them on eBay..

I ordered a 3w gold gatling laser and it arrived with both ends broke and now they are stuck and my expander. It cost me over £120 pounds aswell. I have contacted them and they keep asking thr status of the laser so I will be returning them all for my £300 back.

My laser pointer, which is 3000mw 450nm gatling laser pointer, arrived with a bent negative terminal spring and the soldering that is supposed to hold it in broke off so therefore, it doesn't work. How do I fix this? Should I send it back? That's going to be a lot of wasted time for shipping. All I wanted to do was have fun. Please get back to me. My name is Jacob Valdez and I think my order number is 12231. Thank you. I hope you can help me get this resolved.