Darren S.
Defective pointer and nonexistent customer service
The pointer arrived defective. It would intermittently work but would not focus, then completely stopped working. Submitted help ticket but heard nothing. Used the Help Desk text feature (Only other option). Received a reply to resubmit a ticket and include short video of problem which I did. I also responded to the text to advise them of submission with included video. Have heard nothing since. Deeply disappointed because I used this company based on a friend's recommendation. I will turn this awful experience over to my credit card company.




