Recommended by dermatologists worldwide. Our mission, a better life for sensitive skin. Fragrance-free. Paraben-Free. Discover face moisturizers and washes, acne treatments, anti-aging serums, SPF sunscreen and body lotions with La Roche-Posay Thermal...
La Roche-Posay (laroche-posay.us) has 23 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Cosmetics & Makeup · New York, New York
Excellent
Cosmetics & Makeup · NY, New York
Excellent
Cosmetics & Makeup · Gouverneur, New York
Excellent
Cosmetics & Makeup · Brooklyn, New York
Excellent
Showing 13 reviews with 1 star · Clear filters
Reviewer
I ordered a moisturizer from their website and they added a free sample to the order. When I received the order, guess what? No moisturizer - only the free sample. They charged me $6 shipping for the free sample and about 50 cents in tax. Tax on what? the FREE SAMPLE?? I tried to contact them - No Answer. Definitely don't order on their site! Seems like they do some version of a bait and switch.
M V.
Black Friday misleading promotions Received an email with a promotion ahead of Black friday stating 30% discount on products and free offer of 2 products. On the email the code to apply on checkout for having the discount was the SAME to received the products on offer. Made the order 20/11/2021 applied the code, the discount of 30% was applied but couldn't choose which offer I wanted. Sent an email to customer services saying what happened on checkout and advising the offer I would prefer. Received an answer 3 days later saying if I was not happy with the products I receive to return them. Received the order and of course no offers included. Contacted today the customer services and they keep saying when I ordered there were no offer products available on stock hence I did not receive them, however this morning I received another email advertising the Black friday promotion with all the offers there again!!. This is misleading customers, making them buy for nothing. Called c.services again who say I used the wrong code for the offers, I explained more than once that I made the order 1 week in advance of black friday and had only one code to use and could send a snapshot of the email to prove it. They kept saying they apologise but couldn't do anything. This is not how you treat and keep customers. Its the 3rd time I don't receive a sample or offer. 1st time I just accepted the fact but this time was completely unfair as I followed their own procedures. Besides answering that if i'm not happy I can returned them, having to pay for the return is just not acceptable. C. services say it is a free return however the Return note specifically says they will not refund for returning the goods. And they asked me if I received a "Thank you card" which I did not. I am usually tolerant with mistakes but this time I feel cheated and not respected. Not buying La Roche Posay again !
Lovesome
Don't buy from La Roche-Posay's official website. Buy it from a brick-and-mortar retail store or other online vendors. 1. Once you place an order, you cannot cancel it - even if you ordered just minutes ago. They force you to ship it back to them first. 2. Order Tracking system is "not currently available." It seems to be broken for months now, and La Roche-Posay hasn't bothered to fix it to improve customers' shopping experience. 3. Sign up for an account before checking out! La Roche-Posay won't tell you how to save money. Members get free shipping after spending over a certain amount. Their website doesn't mention free shipping for having an account until AFTER you place an order, or decided to create one before checking out. Shady business practice. 4. Check out other La Roche-Posay websites for other countries/regions. You'll find that the reviews are just as bad, if not worse, than this one. It highly reflects their business practices. I've heard great things about their sunscreens, but I regret buying them through this website. Shopping at a third party website will be much better!
Nana
They are horrible. 2 min after my purchase I wanted to cancel it and they did not allow it. I have to receive and send the package back. It took more than 30 days from the date of the delivery for them to process my refund. Luckily, I have returned the package by UPS. I had to call them with the UPS tracking number to be able to receive my refund and when they finally found my package I received a partial refund. Now, they are falsely claiming that one product was not returned. So disappointed, I thought they were a serious brand.
Carolina R.
20 days waiting,I placed my order on June 22, i sent 3 mails i have spoken with 3 different people and just don't care, the order have been on the warehouse for more that 10 days. So they day the delay due to Covid 19 is 3-5 days, it is just an excuse ti justified their mess. I wish i have read the review before ordered. Now that i decided to cancel because it has been almost 20 days they said that have to check with the warehouse, I ask about a compensation for the time i have spend making the phone calls, waiting to be answer and writing the email...and they offer me a 15% on my next order. I wont be so stupid to order again from them. DO NOT BUY IT ONLINE. In fact now don't even want to use the product, if the quality is like the service it is not wort. Now i understood why there is not review on the website.