Lark HealthReviews of lark.com

Response from Lark HealthFeb 13, 2026

Hi Lisa, thanks for taking the time to share your feedback with Lark. The Lark programs focused on chronic conditions, like the Hypertension Program, are specifically for individuals with the corresponding condition. If you do not have a Hypertension diagnosis, this is not an appropriate program for your health needs. Please reach out to your health plan's member services team for assistance in locating alternative program options that would better suit your needs and health goals. Thank you again for sharing your feedback, and we wish you the best of health.

Response from Lark HealthJan 10, 2026

Hi Tristan, thanks for taking the time to share your feedback with Lark, and I'm sorry to hear that your Lark experience hasn't lived up to your expectations. While the AI in our system is very powerful, it is not designed for conversation and interpreting free form text messages in all scenarios. However, as this has been a relatively common point of feedback, we have recently introduced an enhanced food logging system that allows for more natural text entry and interaction with your Lark coach for participants in some programs. We really appreciate your feedback that you would like more flexibility in interactions with your Lark coach, and will make sure to share it with our product development team. Thank you again, and we wish you the best of health!

Response from Lark HealthDec 2, 2025

Hi Clive, thanks for taking the time to share your feedback with Lark. I'm sorry to hear that you're encountering issues, and we would love to work with you on resolving any difficulty you're experiencing. For any bugs you're encountering or assistance in getting Lark to recognize your activity, please reach out to the Lark Support Team for further assistance and they will be more than happy to help. We look forward to helping with these issues, and wish you the best of health!

Response from Lark HealthAug 20, 2025

Hi Cara, thanks for taking the time to share your feedback with Lark. For this kind of issue, I recommend reaching out to the Lark Support Team for assistance. They will be able to help point you in the direction of the resources available to you through your Lark program, which may include perks like talking to one of our live health coaches in a one on one session, as well as look into your inquiry about being placed in a program that you don't have the condition for. While we don't currently have a setting for food allergies, we do have a more robust food logging experience in the works that we hope to release to all members in the future. This new feature will allow for a more natural and conversational logging experience that should better support your specific dietary needs. We're excited to bring this enhanced experience to the application so that we can better serve our users on their journey to better health. Thank you again for sharing your feedback, and we wish you the best of health!

Response from Lark HealthApr 23, 2025

Hi Lahoma, thank you for taking the time to share your feedback with us. It sounds like you've been having a lot of success on your journey to better health even before finding Lark, and that's fantastic! Not everyone who finds and gets started with Lark is as far along on their health journey as you are, so the content is designed to be friendly to those who are just getting started and the coaching tries to focus on small, manageable lifestyle changes to build healthy habits that last for the long term. I am sorry that Lark isn't quite what you were looking for, and we will make sure to share your feedback with our product team for their consideration. We wish you the best of health!

Response from Lark HealthMar 31, 2025

Hi Michael, thank you for taking the time to share your experience with us, and I'm sorry to hear that you've been having some issues with the responsiveness of the Lark platform. We did have some issues earlier this month related to a platform update, but those should now be fully resolved. If you are still encountering issues, please reach out to the Lark Support team for further assistance. You can contact Lark Support either by emailing [email protected] or using our webform, found here: https://support.lark.com/hc/en-us/requests/new I hope that helps, and we wish you the best of health!

Response from Lark HealthMar 12, 2025

Hi J, thank you for taking the time to share your experience with us. We really appreciate your feedback, and are taking it to heart. Our technical teams are actively working on enhancements to the nutritional coaching features to provide more personalization and actionable feedback on meals, along with additional enhancements to features like meal recommendations. As we are always looking to improve, we have also shared your feedback with our product team for their consideration regarding weight coaching. If you have other questions or concerns that we can help with, please don't hesitate to get in touch with our Support Team and we will be more than happy to assist further.

Response from Lark HealthSep 17, 2024

Hi Amy, thank you for taking the time to share your feedback with Lark. I’m sorry to hear that your experience did not meet your expectations, but we appreciate you sharing your feedback both here and with our customer support team. I see that you had some concerns about whether your scale would be delivered, and can confirm after checking our system that your device has been delivered successfully. We’re also constantly working on improvements, and have upcoming features that will enhance the food logging experience, activity tracking, and the ability to interact with your Lark coach in a more dynamic fashion. We are excited to bring these features to the application so that we can better serve our users on their journey to better health. Thank you again for taking the time to share your feedback, as this is invaluable in our efforts to improve the Lark platform.