LaresarReviews of laresar.us

Robot acheté en oct 2023, depuis le 1er changement de sac de poussière il ne le détecte plus. Depuis le mois d'octobre 2024 souci avec la batterie, le robot n'arrive plus à aspirer toute ma maison. Contacter le SAV depuis le 11/12/2024, fait des vidéos, des tests, des mails, le 19/12 il me propose le remplacement de la batterie que j'accepte et depuis ils font les morts. Ne surtout pas acheter leur robot c'est un produit de très mauvaise qualité.

Auto-emptying never worked. I’ve had this vacuum about 3 months and it won’t work. It gives a fan error. Followed all troubleshooting steps multiple times. Gsrbage.

The robot hover, well its ok (perhapse 3 stars), but it is the customer service that gets the 1 star. The robot hover is "sort of Ok", but it will get stuck on sloping furniture legs and even though the specification says otherwise- it *will* fall off the edge of steps! Poor quality on the dust collection box, the lower plastic door hinge snapped after only minimal usage. I also found it difficult to get original spare parts and consumables, the Amazon Laresar store stocks next to no consumables and most of those that are advertised are not in stock. But the one star is given due to the very disappointing Laresar customer services. I contacted them regarding the broken dust box and replacement consumables. After 6 weeks of false promises and not the quickest communication I have given up. I will not be buying from Laresar again.

Bought a Laresar ultra 7 Vaccum cleaner. Well within the warranty the product stopped working displayed E1 error. The only way to contact customer service is via email. 'Working Hours: 9:00 a.m. to 7:00 p.m., Monday to Friday. If you have an emergency, please contact us at: support . at. laresar.us.' 'If you have an emergency, please contact us at: support.at.laresar.us.' - What a joke. Do they respond ? Have emailed them 2 weeks ago. No response. There is no way to activate the warranty. No contact numbers. no presence on linkedin or any other social media to name and shame this company. Very little product information online + no manuals for the product I purchased. Please stay away from this company and its products. Waste of money and time.

No response from customer service regarding faulty battery. Very disappointing.

Bought it maybe a year ago and it worked well, until it doesn't. As other reviews, I do not recommend it - no support (they would reply, but you won't get any help).

Mon robot est tombé en panne quelques mois après l'achat. Il ne détecte plus le réservoir à poussière, puis la batterie est "endommagée" (merci l'assistance vocale de prévenir). SAV catastrophique, et le mot est faible : problème datant d'avril 2024, toujours non réglé. Plusieurs échanges de mails, puis plus de réponse. Après plusieurs relances, quelqu'un reprend le dossier, il faut tout réexpliquer, faire des tests, envoyer des photos/vidéos, réinitialiser l'appareil / l'application. A date (01/2025), à nouveau sans retour de leur part et robot toujours HS. Une honte.

Stay away from these vacs had a cordless elite 7 battery stopped charging cant get a hold of anyone in customer service they just ignore you the vac was not even a year old. Emailed them no response called there customer service number it just rings busy all the time