I like Langley FCU for their rates, App design, promotions, but Langley is not 100% compatible with my Quicken for Mac App personal financial software. Have been using Quicken for over 25 years and most banks accept Quicken account setup security platform, but not Langley. Every morning when I access Quicken I am stopped by Langley until they can send me a text code (no other bank I use does this). Quicken is very secure and only downloads account info, so until Langley changes I will be staying with NFCU and USAA for majority of my banking needs.
DV
Destiny V.
Misspelled name on my debit card…
Misspelled name on my debit card should’ve been an easy fix, but I got an agent (Kendal Montgomery) who’s committed to making my day long an inconvenient.
We started in chats. I told him about the misspelled name, and he sent me a document to change my name on my account, which they also misspelled. (I cannot see this from my end. On my end, my name is spelled correctly, so I suspect this is a lie.)
I completed and signed the documents, and Kendal closed our chat.
I tried to send him a direct email, and he ignored it.
I tried calling their customer service, and their AI put me in a loop for a “lost or stolen card” (which I assume wouldn’t have fixed my misspelled name), and wouldn’t let me chat with a real agent.
It took half an hour to find a real human to speak to, and she got in touch with Kendal, who said I needed to sign another document.
Then, he sends me a document that wouldn’t have fixed my name change because it didn’t even have the option to put my name in.
After the third document, I asked him for confirmation that he’ll be delivering my new debit card with my correctly spelled name, and he is once again ignoring me.
So, I’ll be calling once again.
All of this for something that should’ve been a simple fix. They do NOT have good customer service.
Update: after talking with my third agent over 3 hours, I got my issue resolved. He was lovely, his name was Monty. I suppose getting good help with them is a game of roulette.
