LaneraReviews of lanera.com

I need your customer service number I wish to make communication

I must say if you are unhappy with the Lanera foundation, it's extremely challenging to have customer service accept a return even though it's guaranteed if you're not happy. They suggested many things on how to make it work including using other products in unison with their thick, heavy foundation. Finally, after 4 emails to customer service, they FINALLY provided a return address to a p.o. box in Ohio. This foundation not only highlighted imperfections, but it's like putting on spackling compound! If you have mature skin, DON'T DO IT! I also didn't like the fact this is manufactured in China!

Should have read the reviews. Bought from their website, came from China although arrived earlier than expected. Pump doesn't work, foundation extremely disappointing, doesn't appear to do "What it says on the tin", seems to highlight my flaws and wrinkles. Extremely disappointed and putting in the bin.

Does anyone know how to return this makeup? The support team won’t answer me. It was shipped from Ohio, but based in New York.? I am probably out the money. This is the worst makeup ever. What a scam.

I want to give 0 stars. I agree with other reviewers, this certainly seems like a scam. The website states they ship priority insured, but it shipped parcel select even though I paid $4.99 shipping. When I questioned it the response was sorry, this won’t happen again. The business address is an apartment in Reno, NV, but the product shipped from Ohio and took 19 days for it to arrive. Well I wasn’t willing to wait that long for the product. I asked them to cancel the order and was informed they could not cancel or refund it since it had shipped. It was recommended that I reject the package and would then be issued a refund, which I did. I was refunded for the product but not the shipping which was certainly a scam in itself. I was told it cannot be refunded.

I echo most of the comments regarding poor quality, China-based production, and poor customer service. I will add that my vitamin shipment was damaged, and their one-time response was, "It’s normal to experience some stickiness because of the hot weather. To resolve this, you can refrigerate the item overnight, which should make it easier to untie." The package is damaged. You can feel the vitamins as one large mushy pile. There is no recourse. Lanera stole my money. Spread the word! DO NOT BUY THEIR VITAMINS.

Never again… poor product…poor customer service. Thought I was buying from USA.. goods arrived, eventually, from China. Advice to all..stick to your own tried and tested product.

Awful foundation, thick and drying, the colour was paler than I thought from their chart but that aside I was very disappointed. It went in the bin. A reminded to me to check trust pilot before buying on Facebook.