D K.
DECEITFUL & deserve “zero” stars
Lenera cosmetics deserves a “zero” star! In January 2025 I was online around 3 AM. I seen an advertisement for their foundation for mature skin. I thought I would try to order a bottle in their Buff Beige color, since I rarely use make up anyway. I clicked on their website and put in all my personal and credit card information for this purchase. Once I hit the OK button, the website started flickering back-and-forth several times, then totally went blank! I didn’t know what happened and figured the order did not go through. I tried to find the website again and could not, therefore I did not think that the purchase went through and went to bed. Around 7:30 AM that same morning, I received a call from my banks “fraud prevention line” to ask if I had made $119.81 purchase to a Lenara company. I told them “no!”, I did not make any kind of purchase in that amount to them whatsoever and that I felt this was a fraudulent purchase, not done by me, so they were going to reverse the payment to them until they did their investigation. In the meantime, about a week later, I received a bag containing six bottles of their foundation in buff beige, which I did not order nor did I want. My bank contacted me approximately a week later stating Lenera told them the purchase was legit (which was an absolute “LIE”) because I used my “credit card”, and they sent me the six bottles of foundation. I had to call my bank and explain the situation again, and they advised me to try to get in touch with Lenara and explain what happened and I did not intend to purchase 6 bottles. During this time, I was charged the $119.81 for these bottles and Lenara was paid! I had to research their company name to be able to get a phone number or address to request a return label to send the six bottles back to them that I did not order nor did I want in the first place. They only have an email address to get a hold of them. I emailed them and requested a return label which they sent me online to print out to mail. I kept the original bag they were sent to me in and placed the new label over the top and took them to the UPS store to send back. They acknowledged they received the six bottles back, by email. I then contacted them again, through email, requesting a full refund since my bank paid them (my bank confirmed this), and they (Lenara) confirmed receiving their products back. Maria at Lenara kept telling me she could NOT REFUND MY MONEY BACK due to me not going through their “proper return/refund request” but made a charge back through my bank (which was reversed to pay them) & their system would not being able to do a refund! This was done in January 7, 2025, it is now April 2025 and I am still trying to get my money back! This is not right! This is deceit, lies and theft of my money and of the returned products! I would never recommend this company to anyone! 😡👎🏻