Landscaper OutletReviews of landscaperoutlet.com

I was shopping for a large outdoor garden fountain and found Landscaper Outlet. The selection and pricing were very competitive - so I ordered a fountain and a fountain cover. The cover shipped the next day. I contacted Landscaper Outlet to inquire about the fountain and it was being made to my color specification and would ship in about two weeks. I received another email when my fountain shipped. It had a order number and freight carrier info. I contacted Landscaper outlet again because the order number didn't show on the carriers website and within literately minutes I had a response to my question. I needed the "Pro#" and Matthew from Landscaper Outlet looked it up and emailed it to me. Couldn't ask for more prompt and attentive service.

I made a purchase and didn't get any shipping confirm for 2 weeks. I called and was told that the item was out of stock from their suppliers and they would research the issue and call me back. Sure enough someone did and gave me a time frame of when our items would arrive. Because of the customer service provided, I didn't mind the delivery delay. However, when I received my product it was not as described on the website and the manufacture had changed the size of the product. I felt that LandscaperOutlet had done a poor job in staying informed of product changes and delays. They offered a full return and a discount on a future purchase. Due to the time frame I was stuck with what I had purchased because it was pointless to return and buy something else in time and it ended up costing me more money to change our landscape designs to accommodate the smaller products. What I really wanted was a credit to my account for all the trouble and false expectations! I appreciated that someone took ownership of my inquiry, followed-up, and set expectations on both issues but overall I wouldn't shop with this company again.

Ordered a 500 lb. concrete fountain online for my garden outside of my Florida home. I feel I got personal service from the sales staff, as well as detailed instructions on how to handle the delivery. The fountain was delivered on time and in perfect condition (all the way from New York State),assembled easily by my landscaper, and it works perfectly. There were no surprises here, and the fountain looks great.

Easy purchase and delivery.

Really like the look of the planter.

Thank you for your help! Matt sent me several stone finish samples for a fountain I wanted and I ended up picking just the right color. It looks beautiful, thanks again!!

Unparalleled customer service with amazing product selection and pricing! My new go-to site for all of my outdoor needs.

Matt at Landscaper Outlet is such a wonderful help! He goes out of his way to help in anyway that he can and guides you through the site. I had a particular item that I needed and he searched high and low to find me options that would fit perfectly with my customers style! Thanks Matt!! I would highly recommend speaking with him and using Landscaper Outlet!!