LandlordStationReviews of landlordstation.com

Response from LandlordStationOct 16, 2018

Hi, Jodi! I'm so sorry that your applicant had trouble with this. I took a quick look at the account and it looks like two email addresses were provided for the applicant, which is likely where the problem is coming from. It's an easy fix, and if you'd still like to have that run I'd be happy to confirm the correct email with you and get that updated. Please just reach out to us at [email protected] to do so. Alternatively, if you no longer wish to run this report, we can cancel that out for you and void the pending charge. Our payment system is set up so that the charge is left pending until we receive authorization from the applicant and the report is run. Once it's run, that charge is captured. That pending charge will automatically void out after 30 days of inactivity.

Response from LandlordStationApr 9, 2018

Hi, Alan. I took a look at your account and I do show that a score and full report was provided to you at the level that you ordered it. That score is marked in the third box down under 'Score'. If you have any specific questions about this report, please feel free to reach out to our customer service department directly. You may contact us at [email protected], via our live chat at www.landlordstation.com, or at 866.613.7773.

Response from LandlordStationApr 4, 2018

Hi, James! I'm sorry you had trouble getting ahold of customer support. I do show that your email was responded to within a half hour of when we received it. We have a few points of contact for our customer support. You may reach out to us at 866.613.7773, via our live chat at www.landlordstation.com, or, of course, through our email [email protected] The email will usually be the quickest point of contact. We do our best to answer all emails within an hour during business hours and they are often answered much quicker than that. If you have any questions at all, please feel free to reach out to us. We're happy to help you in any way that we can.