William J.
Prices have gone up and reliability seems to have gone down.
I have used landlord station for my tenant background checks since 2010. Initially the service was great and the prices were reasonable. However over the last several years the search prices have increased dramatically compared to other comparable background search companies. I have also noted a trend of late that initial searches come back as "erroneous" with the excuse that the tenant may have a common name, then the search comes back a day later and appears fine with no erroneous records as previously indicated. I'm not sure why this trend seems to occur but something in the checks needs to be addressed.
Response from LandlordStationMar 22, 2017
Hi, William! I'm sorry that you've had some trouble with the criminal background reports. Criminal reports are kept by name and DOB, not necessarily by SSN, so criminal reports can be returned that do not belong to your applicant during that first check. Because of this, it is our company policy to do a deeper check on all criminal reports that come through to us so that we are providing the most accurate information available to you. When this happens we put the report into a pending status, send an email to alert you of that, and perform the deeper, manual check. It can take a few hours within business hours. If you ever have a question about this or need the credit portion released while waiting on the criminal report, please just let us know. We'd be happy to help you with that. We strive to keep our tenant screening prices as reasonable as possible for you, but we are required to raise prices as Trans Union raises theirs. An option that you may wish to look into to save on your tenant screenings is our bulk screening options. We sell bulk orders that do not expire, so you may purchase those reports in bulk at a discounted price and hold onto them until you need to use them. If you have any further questions, we'd be happy to help you with those. You may reach out to us at [email protected], our live chat at www.landlordstation.com, or at 866.613.7773