LandlordStationReviews of landlordstation.com

Response from LandlordStationMay 25, 2018

Hi Debbie! I do show that we've received a couple of calls from that phone number that you provided and that that the call was returned on Wednesday afternoon. We couldn't make contact with the account holder, so a message was left for him. I'm afraid that we have not received a call back since then, but we'd be happy to help you with any questions that you may have. We have three points of contact to reach our customer service department. You may call us at 866.613.7773. We do have limited phone support, but these calls are typically returned within 24 hours during the business week. You may also reach out via our live chat at www.landlordstation.com or by email at [email protected] Emails are typically returned within the hour if it is within business hours. I do not show that we've heard from anyone linked to your account after the voicemail was left.

Response from LandlordStationFeb 1, 2018

Hello, Nick! I show that we did receive an email from you yesterday morning on this subject and responded back to you within 5 minutes with instructions to update the email. I apologize if you didn't receive that. Updating an email is an easy fix. You may update that by going into your account, to the Screening section, clicking on the order number next to their information, and choosing the UPDATE option there. You'll want to make sure that box is checked to automatically resend the email to them to make sure they receive that secured link. If you have any trouble with this, please just let us know.

Response from LandlordStationOct 16, 2017

I'm sorry that you had trouble with this report, MT. Because there is no central database for criminal records there is a chance that they can come up in error or that Trans Union (the credit agency that we run the reports through) may not have the information on file. LandlordStation works to provide you with the most accurate information available by requesting a deeper check on all potentially erroneous criminal reports (that deeper check is done at no extra cost to you). We are also more than happy to check on any records that you believe should have been attached to the report. If you provide this information to us we can make sure that Trans Union is aware of the missing information as well as provide you with a partial refund. Please do note that arrest records and traffic violations are not included in a criminal background check. I do show in our records that we were in communication about this with you via email, but we never received a response from you when we asked about those details. We'd be happy to continue working with you on this, but we will need the information requested from you via email. You may continue that conversation at [email protected] or reach out to us on our live chat at www.landlordstation.com or by phone at 866.613.7773.

Response from LandlordStationOct 9, 2017

Hello, Louanne! I'm sorry that you had trouble with your order. I took a look and it looks like both of your reports were returned the day after they were ordered. We are legally required to reach out to the applicant for authorization and to verify their identity before we may run and deliver the report to you. I'm afraid that it cannot be done without this authorization. I show that there was a slight delay due to a deeper check on the criminal reports. There is no central database for criminal records, and because those records are not necessarily kept by the applicant's social security number, there are times that incorrect information is returned. At no extra cost to you we request a deeper check on potentially erroneous criminal reports to make sure that you receive the most accurate information available. This can take a few hours within the business day and just a bit longer outside of business hours (such as overnight or over the weekend). An email will have been sent out to you explaining this. I do apologize if you did not have a chance to read that or it was filtered out of your main inbox. I do show both of these reports were released in full to you within 24 hours of of when we received the authorization from your applicants. SmartMove is able to return the information a little quicker because they do not perform this deeper check automatically as we do. If you have any further questions about this, please fee free to reach out directly to us at [email protected], via chat at www.landlordstation.com, or by phone at 866.613.7773

Response from LandlordStationJul 25, 2017

Hello, William. I'm sorry to hear that you and your mother had trouble with the process. I do not show that you reached out to us, but in the future, please do know that we are always happy to help in any way that you need it. We have three points of contact: You may email us at [email protected], access the live chat at www.landlordstation.com, or call us at 866.613.7773 I do show that your report was run and delivered. If you have any questions about it, please feel free to contact us.

Response from LandlordStationMar 30, 2017

Hello, Joshua! We're so sorry to hear you've had a bad experience. I show that you've run several reports with us over the years, but I don't show a recent record indicating that you've contacted us in regards to an issue you've had. If you're having trouble or have had trouble with any report, please let us know. We'd be more than happy to help you with any issues that you've had. You may reach out to us at [email protected], via our live chat at www.landlordstation.com, or at 866.613.7773