LandlordStationReviews of landlordstation.com

Response from LandlordStationJun 3, 2020

Hi, Tara! We agree that a thorough screening is important to finding your best tenant. LandlordStation offers four levels of screenings to fit your needs. The top level does include income verification and reference checks. It looks like you ordered a lower level report that did not include this. You may find the details for each report level that we offer here: https://www.landlordstation.com/tenant-screening/ but if you have any questions at all, our customer service team would be happy to answer those! Please reach out at [email protected]

Response from LandlordStationMay 11, 2020

Hi Marianela! I'm sorry you had some trouble with this. I took a look at your communication with our customer service rep and it looks like there was was a misunderstanding. I do apologize for that and we've provided her with additional training. I do show that all reports have been authorized, run, and delivered. Please let us know if you have any additional questions.

Response from LandlordStationDec 23, 2019

Hi, Kenneth! I'm sorry you had trouble with this and we appreciate you bringing it to our attention! It looks like the slight delay was due to the fact that our developer needed to research the error and then roll a fix for it into production. I apologize if this took longer than you anticipated or if you didn't receive the notice that our customer support team sent over letting you know that it was being researched. I do show that this was resolved, but if you have any further questions about it, please feel free to reach out to our team at [email protected] Thank you!

Response from LandlordStationDec 19, 2019

Hi, Anna! I'm sorry that you've had some trouble with this. Our customer service team works to answer all questions within an hour of receiving them while within business hours. I do show that you were able to connect with one of our team members within that time frame, but it does look like there was some confusions there. I apologize for that and will have someone reach out to you directly to clarify. We will also make sure to that team members receives further training on that subject. Thank you for your feedback!

Response from LandlordStationDec 15, 2019

Hello, De! I'm sorry you've had some trouble with this. Criminal records are kept by name and DOB, not necessarily by SSN, so they can come back in error. That's why we hold onto those while a deeper search is done to make sure that we're providing you with the most accurate information available. I do show that that deeper search was done on the report that you ran through LandlordStation on 12/12. I'm afraid that's the only order that I see linked to your account. I also show no record of you reaching out to speak to us about an issue with a criminal report. Do you have a secondary account with us that is under a different email? If so, I'd be more than happy to research the issue you're referring to in your review. Please reach out at [email protected] at you earliest convenience. While states often limit how long a record may show on a criminal report, if a conviction should have been visible on the report we need to let Trans Union know ASAP so that they can update their records.

Response from LandlordStationMar 8, 2019

Hi, Wallace! I'm sorry you had difficulty navigating the site. We are working on some upcoming improvements and would love your input. Please feel free to reach out to us at [email protected] so that we can make sure to pass your thoughts over to our development team. Thank you!

Response from LandlordStationJul 9, 2018

Hi, Nelson! I do show that a member of our customer support team spoke with you several times to help with a couple questions that it looked like you had. Our customer service hours are 8AM - 5PM CST, Monday through Friday. We do check emails over weekends as well to make sure that you don't have to wait until Monday for an answer, but we do not keep full business hours over the weekend. Our team works hard to answer all emails within an hour when we receive them within the business day. I apologize if there was any delay in this for any reason. Please feel free to reach out to our team with any further questions that you may have.