LandlordStationReviews of landlordstation.com

Response from LandlordStationSep 4, 2019

Hi, Fawn! I'm sorry you had trouble with this. I show that you spoke to our customer service team, and that the last communication was a request to reach out if you continued to have trouble with this. Often when a card is declined for a billing mismatch all that needs to happen is a quick update of your billing address in your account. You can do this from the update section or from the order form, whichever is better for you. For security reasons, I'm afraid our team cannot bypass a declined charge to put the order through. If you have any further or more detailed questions, please feel free to reach out to our team at [email protected] and we'd be happy to help in any way that we can!

Response from LandlordStationJul 5, 2019

Hi, Elliot! I'm sorry that you had trouble with this order. According to the email logs I show that you reached out to us after the close of business and one of our representatives contacted you the next morning to let you know that a phone number had not been correctly provided when you input the information for the property. It looks like that was what was causing the error. He was able to resolve that on our end for you and resent the link. We do provide limited phone support, so I'm sorry if your applicant was unable to reach us. I do not show that we received a voicemail from her. We do our best to return phone calls within the same business day, but if you or your applicants ever need a quicker response you may reach us at [email protected] If you have any further questions please let us know! We're happy to help in any way that we can.

Response from LandlordStationJun 11, 2019

Good afternoon, Tamika! I'm sorry that you had trouble getting ahold of us. I don't show that we received an email from you from the email address you have on file with us. You can reach our customer service team at [email protected] I'm looking through our log history and I do show that our team verified the information with Trans Union that you asked us to and sent a follow up email to you with that information before the close of business. I'll make sure someone follows up again in case you didn't receive that. Please let us know if you have any additional questions.

Response from LandlordStationMar 25, 2019

Hi, Karen! I'm sorry you had some trouble using the free application that we provide to you in your account. We are always happy to help you through any issues you may come across. I'm afraid that we do provide limited phone support, so the best and quickest way of contacting us is to reach out via our [email protected] email. If your question has been answered via email, you will not receive a call in addition to the email. I do show that our customer service team responded back to your email on Saturday. Please let us know if that wasn't received.

Response from LandlordStationMay 24, 2018

Hi, Dan. I'm sorry that you were unhappy with your experience. We are set up for the individual that places the order to be responsible for payment. I'm afraid that we cannot charge your applicant and then provide the report to you. We only receive permission to provide the report to the account holder. I show that our customer service department spoke to you earlier this month when you reached out to ask about the payments, but I don't show that we've received any requests for further information on the reports themselves. We would be more than happy to walk through those reports with you if anything is unclear. You may reach out via our email at [email protected], through our livechat at www.landlordstation.com, or by calling 866.613.7773

Response from LandlordStationMar 19, 2018

Hi, Gina. I do show that you've contacted us and been helped through a couple of different routes, including a partial refund. We're always happy to help you if you have any further questions. Please just let us know. You may contact us via email at [email protected], through the live chat at www.landlordstation.com, or by phone at 866.613.7773 We are always looking for ways to improve our system. Please feel free to reach out with specific options you'd like to see and we can discuss those with our development team.

Response from LandlordStationOct 24, 2017

Stephen, It looks like your reports have been held while deeper checks were done on those criminal files. These records are kept by the government by name and DOB, not necessarily by SSN, so there are times that they come back in error, especially if a name is more common. Because of this we request a deeper search from Trans Union (at no additional cost to you) to make sure that you receive the most accurate information available. Many companies do not do this as part of their criminal background search. I do apologize if there was a delay for this. It does take some time to manually verify these records. Typically the turn around time is just a few hours while within business hours. It can be a little longer over the weekend, but we do get that information to you ask quickly as we can. If you ever need the credit report released while we wait on the criminal report, please feel free to reach out to us for that.

Response from LandlordStationAug 23, 2017

Hello, Ty! Thank you for your feedback. We do verify email addresses in order to notify you of complete credit reports, so we would not send a password reset to an unverified email address. We are always looking for ways to make our site more secure for you and your tenants. I will definitely pass this along to our development team for possible security upgrades. Thank you!