Marcel K.
Poorly functioning site and support is *very* unresponsive
I tried to run a background check through them and got an error message after pressing the 'Go' button (the error looked like a bug in their system; some pdf file missing). I had assumed that this didn't go through and went ahead with a different service for the background check, only to find a few minutes later that they sent a completed report. Since I don't want to pay twice for the same thing, I requested a refund from them. I first tried to do that through their support email system, and they still haven't responded to that (after now around 15 hours; their website claims they'll respond within an hour). I also called a support phone number (which isn't listed on the site), which asks you to press '2' and then tells you to leave a voicemail. Overall, the one thing they seem to do well is billing their customers; the rest feels like an afterthought. Update: Contrary to the response from Landlordstation, I did *not* receive any response to any of the three emails I have sent them so far. I also noticed that they charged me three times (I hit the Submit button three times, and in each instance received the same error message). The only communication I received from them was an automated email asking me to rate their "response". (It looks like this was automatically generated by Zendesk.) I will now get my credit card company involved in order to cancel their fraudulent charges.
Response from LandlordStationJan 8, 2020
Hi, Marcel! I apologize for the delay in response from our customer service team. Emails are typically responded to within an hour or two of receiving them (as long as it's within business hours), but we have had a bit longer delay the last couple of days due to a higher number of emails received. I do show that the error that you submitted as been resolved by our development team and that customer service has responded to your email to work through this issue with you. They are currently awaiting your response.