Never got a background check in the last two applications.I sent!!! that was 2-3 days ago!!
Response from LandlordStationNov 8, 2021
Hi, Gerard! We'd be happy to help you with this issue. I show that you have placed one order with us for a credit-only screening. That report was authorized, run, and delivered on 11/4. I'm going to have one of our customer service reps reach out to you at the email address we have on file to walk you through how to access this report and answer any additional questions if you have them. Please watch for an email coming from [email protected] Thank you!
CH
Carol H.
Not recommended
System glitched. Ended up with incomplete report. I had to pay again for the right report and the link they sent to my potential tenant does not work. Still not resolved going on a week. Would not recommend.
Response from LandlordStationMay 25, 2021
Hi, Carol! Thank you for reaching out. We apologize for the trouble that you've been having and will get that taken care of it for you ASAP. Someone from our team will reach out directly by email to help resolve your issue.
BL
Brandon L.
I sent out a request for a tenant…
I sent out a request for a tenant background check and my client was unable to submit his application. When trying to contact Landlord station i was unable to get help.
Response from LandlordStationApr 2, 2021
Hi, Brandon! I'm sorry to hear that you had some trouble with this. I do show that we received one email from you that Victoria from our team responded to. It looks like you resolved that original issue where you used the same email for two applicants by re-ordering. I do show progress on that re-ordered, but there was an error there. One of our team members will reach out to you directly with details for that one. Please be on the lookout for an email from us so that we can get this resolved for you!
CH
Chrissou
You did not catch up the eviction nor…
You did not catch up the eviction nor the background for one of my tenants. Your search was not accurate
Response from LandlordStationJan 26, 2021
Hello, Chrissou!
I show that you've ordered a couple of checks recently. One was cleared of criminal/eviction records by TransUnion after being held for that deeper check and the other does not show any criminal/eviction records.
There are reasons why a criminal record would not be returned on a criminal/eviction report. A few of those are (but not limited to):
There is no central database for criminal or eviction reports. Because of this, the credit bureaus are reliant on the courts to provide the details of the records to them. Most do this, but sometimes a court will not provide that information, and if it has not been provided TransUnion cannot deliver that information to us.
Some states also put a time limit on criminal records that may be used for a tenant screening. In other words, a record older than X number of years (depending on the local laws) would not be returned at all because it is not legal to use that record for screening purposes in that area.
Arrest records and traffic violations are also not returned.
Similarly, an eviction must be awarded by the court (meaning the landlord didn't just file for an eviction, but went through the entire process and the judge awarded them the eviction in the end) before it can be provided on a report.
If you still feel as if the records should have been returned, you do have a couple of options:
1. You may contact TransUnion directly at 866.775.0961 to file a dispute. This is the best option because, if TransUnion finds that there are missing records in their system, they can update those there.
2. You can reach out to our customer support team at [email protected]
They can provide a short list of what they would need to reach out to TransUnion for you to find out why those records did not show. Please do note that this likely will not be viewed as formal dispute by TransUnion, but this route allows us to provide a partial refund if applicable.
I hope that helps. Please reach out to our customer support team with any questions you may have. They're always happy to help with those!
DM
Daniel M.
I requested a call back and did not get…
I requested a call back and did not get it. Better yet, just answer your phone - don't make me waste 5 minutes to get to a voicemail. Reports are expensive.
AE
Ana E.
Horrible customer service
Horrible customer service, when you call their 1 866 number they never answer nor call you back. I will definitely use another tenant screening station next time. I was very disappointed.
Response from LandlordStationJul 22, 2020
Hi, Ana! I'm sorry you did not have a good experience. I do show that you made contact with our customer service via email. Our tickets are linked, so when an agent is already working with you via email, they will not typically call you back unless specifically requested in that active email thread.
It looks like that question that you sent in has been answered, but if you have any follow up questions please feel free to re-open that ticket by responding to the most recent email that you received from our team. We'd be happy to answer any further questions you may have!
TA
Teri A.
It's been two days and I still don't…
It's been two days and I still don't have my Premium Report. The entire report is supposedly held up because of TransUnion. Waste of money.......
Response from LandlordStationJul 10, 2020
Hi, Teri! I'm sorry you've had trouble with this.
Criminal and eviction records can delay the the report when they're flagged for a deeper search. These records are kept by name and DOB, not necessarily by SSN, so there are times that they're returned in error. So that we can provide the most accurate information available to you, we ask TranUnion to do a deeper check on those records. In extreme cases that can take up to 48 hours, but it's usually just a few business hours.
I've taken a look at your account and it looks like all reports you've requested have been run and delivered to you in full as of yesterday before the close of business. If you can't access those for any reason, please let us know ASAP. You can contact our support team at [email protected]
GB
glenn B.
It’s to hard to read..
It’s to hard to read... it looks like it says to accept the tenant even though the credit is really bad. Not sure that I’ll be using this again
Response from LandlordStationJun 1, 2020
Hi, Glenn! I'm sorry you had trouble reading the report. The recommendation is automated and provided by the credit agency. We do encourage you to take a look at the report on whole when making your final decision, but our team is always happy to answer any questions you may have about how to read the report. Please feel free to reach out to us at [email protected] if you have questions about the report. Thank you!
