lalaleaf.comReviews of lalaleaf.com

I waited for one and half years and finally decided to buy some balms from LaLaLeaf On Black Friday I order 5 for 90 dollars. Still ridiculous expensive. I got the peppermint and I didn't like it. Too red for me and I looked a clown. I contacted the customer service and they said nothing can do about it since it was on sale. I was like what I am going to do with the peppermint that I hate it. It's 20 dollars just for one balm. Just save your money and I am going to stick with Palmers lip balm. Don't buy people's story on their review!

Used one time and knew immediately it would NOT help my dry lips. Looked up how to return and if you use it even once you can't return it so I'm stuck with it. My Burt's Bees is ten times more moisturizing and attractive. Also, it has a dense amount of sparkles which I don't like but you can't see them on the website in the picture. There are SO many better products out there!

Customer service is rude. They respond with the tact of “burnt out employee” - it was clear they could care less about resolving a problem with shipment. Make your customers feel valued and they keep coming back- treat them the way I was treated and those customers find better things. It was really frustrating! It was a small issue and I was completely disregarded. The bank will solve my issue- but it shouldn’t have happened,

I would give it no stars. I placed an order for 2 balms. Received package with someone else’s order and invoice for one balm. Contacted customer service. Their reply took a while. I was told they would look into it. Company told me to keep the wrong order and they would send my order. I asked them to cancel. No reply. Asked again to cancel. Was informed package shipped and to return it for a refund. Well, I returned it unopened. The company will not respond to me. Does not answer voicemails or emails. Finally their explanation “We sent you a replacement order so you received 2 orders and sent back one that is why you didn’t receive a refund.” This makes no sense. I fixed todays date but this has been going on for 2 months.

So dissapointed with this company. I was so excited to try this brand. I ordered a 4 pack of the lip balms. I was sent only 1 lip balm and it wasn't even one of the ones in the bundle I ordered. I understand stuff happens so I reached out to the company letting them know and attached photos. I had to reach back out again and finally recieved a reply and they basically accused me of lying. I responded and have heard nothing back. Love that I paid $56 for one lip balm and to get accused of lying. Very dissapointing.