martin B.
LakeAir: A Lesson in Customer Service
LakeAir and its owner, Randy Bush, are knowledgeable, patient and honest. Last year, I decided that I wanted to be able to smoke cigars in my home office without the smell permeating the rest of the house. I bought an air purifier from a competitor that my online research said was the best model available. It worked well for about a week. After repeated threats from my wife and kids, I went back online and somehow stumbled on LakeAir. When I called, Randy answered. I explained that my marriage, relationship with my kids, and my physical safety were dependent on finding the right air purification system. Just from my brief description of the problems I was having, he knew exactly what unit I had purchased and even knew what reviews I had read. He sat with me multiple times and patiently answered all my questions. I wound up buying the Max Guard system and have owned it for over a year. In fact, he encouraged me to go with a less expensive unit but I didn't listen (my wife had recently started taking boxing classes). I am glad to say my family is intact and I have suffered no bodily harm (or at least none that I can trace back to any family member) in that time. The product has more than exceeded my expectations. I called him today for the first time to replace a filter. Again, he answered the phone with "Hey, Martin, how have you been?" and my filter will be at my house within a week. I am a corporate lawyer who deals with a wide variety of businesses and, candidly, never write online reviews, but Randy and his team are truly incredible. LakeAir offers a great product and the best customer service I can recall ever receiving.
Response from LakeAirSep 9, 2026
Thanks for sharing your story Martin. I take pride in providing good customer service and it's great to see a customer tell about it. We will continue to take care of your air purification needs. give me a shout if you ever need anything else.