Michael
Inadequate shipping container.
You packed this delicate aluminum filter in a cardboard box with no support. Sure enough, it got damaged during shipping and the filter had a bend in it. I was able to straighten it and make it work, but if I would have shipped that item, I would have put it in a sturdier container.
Response from LakeAirFeb 16, 2026
Hello Michael, I am sorry your shipment was damaged. We ship hundreds of these filters with the exact box and packing material. VERY few are damaged. UPS is known for mishandling packages, and this is one of those cases. We aim to keep shipping costs as low as possible, and this product was reasonably packaged. If you would like compensation, please contact me