LATINA
I BOUGHT 2 RINGS
I BOUGHT 2 RINGS, AND THEY ARE NOT WHAT I ORDERED, I RETURNED THEM AND HAVE NOT BEEN REFUNDED YET. CUSTOMER SERVICE SUCKS!!!!!!!!!!

Virtal Guitar is listed under Jewelry & Watches in Kansas City, Missouri.
Virtal Guitar (lajerrio.com) has 300 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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LATINA
I BOUGHT 2 RINGS, AND THEY ARE NOT WHAT I ORDERED, I RETURNED THEM AND HAVE NOT BEEN REFUNDED YET. CUSTOMER SERVICE SUCKS!!!!!!!!!!
Kimberly M.
they made it in silver as requested, it does take some time to get it but it is quality for a decent price so worth the wait. I’ve had no issues with them so far.
Jim
I placed my order and within days I was notified that it was being shipped. I had to leave town and FedEx attempted to deliver it but only left a door tag. This happened three times and when I called FedEx they told me if I didn't pick it up they would send it back to the shipper. Lajerrio Customer service (Ivy and Joy) both kept me informed as to the status of the FedEx shipment and guided me in getting it delivered safely. Thanks for their dedication.
Response from Virtal GuitarSep 11, 2019
Glad you received your package. We're so happy to hear this! Best regards, Lajerrio Jewelry
Mrs. L.
Great product
Guest
Rings are beautiful but the silver plating is already coming off. I've worn the set 3 times and can't wear them anymore because the copper underneath the silver is showing through.
Response from Virtal GuitarSep 11, 2019
Mrs. Lanier, we apologize for the inconvenience. Please contact us via Email, so we may help you. Email: [email protected]
Pam T.
I purchased several rings all of which are beautiful, but for the price ( you can purchase cubic sterling rings much cheaper on other sites ) I was very disappointed that after 3 wears I had 2 stones fall out of one of these rings. I contacted customer service who initially offered a coupon but I felt I should receive a replacement? Since I wore it literally 3 times. They refused to replace but offered to send stones that I could then take to a jeweler and have fixed. My jeweler was not willing to fix this ring and I didn’t feel I should incur the cost of the repair. I then emailed customer service again and told them to just send the coupon. I have yet to hear back from anyone. Shop with caution. They are pretty but the quality doesn’t constitute the price of these ( ( in reality ) just a fake diamond ring.
Response from Virtal GuitarSep 11, 2019
I apologize for any inconvenience we might have caused you. Best regards, Lajerrio Jewelry
Shondra R.
There is no such thing as a return policy for these folks. They try to barter you to find something else and charge extra shipping fees and don’t refund your money.
Response from Virtal GuitarSep 11, 2019
Please contact us by Email. We will be happy to assist you. Email: [email protected]
Elizabeth R.
The ring that i order is beautiful just like The picture a. Very satisfied. Will order again
Response from Virtal GuitarSep 11, 2019
Thank you for your kind words!