LaherbReviews of laherb.com

I’m giving one star because there is no way to give 0. A month after I ordered and I can’t get any response from them. No email. No response from contact page. Just nothing. Do not order from these scammers.

I’ve been waiting for a $250 order from 2023. They don’t reply to emails and never sent it .

Order did take a while but I did receive my order. Well packaged and everything is very fresh.

Not only was the customer service department both helpful, and professional as can be.. My order arrived sooner than I even expected, and quite quickly considering the nationwide delays at hand.. I love LA herb, and absolutely plan on doing a lot of business with them in the future.

Wish I would have done a little more research before ordering. I won't go as far as saying this company is a scam or fake. We are a business that was in need of several items that our regular supplier was out of stock. Ordered 2/1 (there is a message of a delay due to customs) which happens and was fine. But ALL 7 items stuck in customs? Again, can be the case, we deal with shipping and customs all the time - but NO mention while ordering of "Out of Stock" or a call back after order placed. Just the message- delays due to... I contacted (email) 3/4/24 asking about one of the items that was needed as a rush at this point to see if at all in stock and able to split order. Very nice girl assured me it was and would be out - which they did via USPS on 3/6. Fast forward 3/13 and it's still only showing "label created" - which means just that- NOT that it's in the system at all for transit scans. This was the suspicious kicker - the other 6 herbs that was in the email that weren't to be "cleared from customs and at the warehouse" until the following week... also shipped 3/6, yes with a tracking... of... "Label Created" only. Looked forward to adding them as a vendor, prices very reasonable - but after this and reading similar reviews- not a chance. Again, not stating a scam or fake company- just very poor business practices. Cancelled order and notified American Express for dispute process.

Would rate zero stars if possible. I placed my order at the beginning of January, and after 3+ weeks of no shipping update, I emailed customer support. She got back to me letting me know there was a backup with the holidays and new customer service staff. I was assured that my order was processing and I should receive a shipping update with tracking information soon. Fast forward 2 more months and still no update. Have emailed back for a refund and to cancel my order..TBD if they refund me. In the meantime, I have ordered multiple times from MONTEREY BAY HERB CO and have always gotten my orders very quickly.

I placed an order on 2/5/24 and got an automated order confirmation. And that's all I received. It is now 2/19 and I have not received shipping confirmation, the product I ordered, or any responses to my many emails inquiring about my order. The Better Business Bureau website has several reviews stating this company is a scam and I believe them.

been waiting 3 months for 1 order. I was getting mail saying it had shipped but UPS site says it was lost. LAherb said they were resending it. Never did. Avoid these people at all costs. Later this weekend I am posting this to several places. Let's work to ruin them.