Mark E.
Bad customer service
I was very disappointed in the customer service. I accidentally duplicated my order because I didn't receive a confirmation email from them. When I discovered my mistake I called them, and they said I could return one order when I received it. I also complained that I didn't receive a confirmation email. I expect a good customer service rep to say something like, "I'm so sorry you didn't get a confirmation from us, let's try to figure out why that happened" Instead he just said, "well you should have gotten one". Very unhelpful, very dismissive. Then when I returned the gold leaf he called and said, "we only give store credit" No flexibility, no refund. Unfortunately I have to order from them again to use my credit, but next time I'll order from Golden Leaf Products.