LA Furniture Store is a well-known furniture store across America that sells the latest modern, Italian, and contemporary styles. Most of the furniture from our stores is one-of-a-kind exotic design that costs much less than other trendy furniture stores. Educated consumers end up buying from LA Furniture Store in the end mainly due to underperforming online furniture stores that try to undercut our business. They feature furniture like ours, but lesser in quality, and very limited in stock if in stock at all. Most of the time, the sales people working at these huge stores that sell thousands of furniture pieces know less about furniture than the consumer shopping for it, just by the sheer fact of being overwhelmed.At LA Furniture Store we run things different. We have our own unique brand of furniture that we import ourselves and keep in stock in our Los Angeles & New York locations. Our educated customer service representatives are there to answer any questions you may have about our furniture and take pride in knowing the many features of functional furniture pieces we carry. LA Furniture Store has a proven track record when it comes to being an honest furniture business. You can be assured that you will get exactly what you order, quality and price-wise.
lafurniturestore.com (lafurniturestore.com) has 34 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Ankit B.
Do not buy. Ordered two nightstands. Both terrible quality and broken. Customer service kept denying replacement/ repair despite sending pictures and videos by making highly unreasonable demands and strange requests about more Videos. Unethical and unscrupulous people and company: never buying anything ever again.
KL
I called ahead and confirmed multiple times before placing my online order that it would be shipped immediately and be delivered within 2 weeks, three absolute maximum. A month later and many emails and calls and there is absolutely no status update on my order and they have refused to do anything about it.
Lisa M W.
I purchased and they delivered sofa and chair. Both pieces have plastic wrapping and cloth strap inprints on the susposed to be leather arms. The middle sofa support cannot be attached due to a 3x4 inch piece of wood support not being connected to anything. Both pieces have an aweful smell and were so far short of the advertised measurements that they took it off the site after I threatened to get an attorney. After one week I had to put the items in my shed as I could no longer tolerate the stench. I followed the given instructions one hour after delivery and submitted my complaint along with photos. Tried to submit more photos but it only allowed one here. Everything had to be done via email. This company refused to take the furniture back or issue me a refund. So they offered to send someone out to fix the problem and even sent me instructions on how to repair it myself. The last email I received from them stated they would charge me a 35% restocking fee and I would have to pay for shipping. Who wants to deal with this after spending thousands! If you want a horrible furniture buying experience, shop here!!!
Dee
I ordered a red and black sectional 4084 from lafurniture sometimes around March 2017. They had sent swatches for the following types of leather: "bonded ", "Italian", "genuine", "top grain Italian", in ascending order for price. I chose genuine leather. In order for the sectional to fit my place, I had to remove a piece. I specifically instructed that the piece with the pull down tray and cup holder should NOT be removed. It will preclude the need to fit a side table into my relatively small living room. All the communications and orders were done via email. The sectional arrived July 14th and it was immediately obvious that the item delivered is NOT what I ordered. The pull down tray with cup holder was not included. Also, the leather used on 3 of the pieces is not genuine leather. It was a combination of cheaper "Italian" leather and some other leather that was not on the swatches mailed to me. Lastly, I could not fit the pieces together because the coupling mechanism is faulty. I immediately contacted Lynda, the sales rep. She was responsive but said the leather could not have been mixed up. As regards the pull down tray with cup holder, she asked Oleg of VIG who she cc'ed to respond. He never did. For the next 3 months it was a game of hide and seek. I contacted Better Business Bureau to file a complaint but lafurniture did not respond. After numerous calls, I got Desi de la Garza on the phone who tried to lecture me on leathers. I pointed out to him that the leather on the sectional is not the genuine leather on the swatches and sent him pictures with the swatch leather side by side with the other 2 leathers used on the sectional but he refused to accept that the company made a mistake. As regards the pull down tray with cup holder, he said "I have reviewed your emails and complaints and have determined that you did not order the piece with the cup holder". He then went on to quote an email that has absolutely no bearing to the order to support his "determination". He made no mention of the mails exchanged regarding the order including one where the picture of the piece to be removed was marked with an "X". He was not interested in solving the problem, or maybe he lacks the capacity. This review is to let the public know my experience. This business is NOT accredited by the Better Business Bureau so BEWARE.
Mona M.
lA furniture refused to repair or replace the damged furniture.The furniture arrived damage, then I calimed damages right after arrival because I was un able to check at the time of delivery however they told me what I wrote at the delivery note ( upon inspection) is not clear not and I should of wrote damaged. The delivery truck driver who wrote the note and initial him self on the delivery receipt.
Response from lafurniturestore.comApr 23, 2015
Dear Ms. Mohammad, We had delivery a sectional sofa to you. According to our policy if an item is damaged, the procedure is to indicate damage on the delivery receipt, but you wrote that you were not able to inspect. We tried to offer you assistance via a phone call. You were informed that due to the lack of notation on the delivery receipt we would not be able to replace the product, but we can repair it for you, but you rejected a service for repair. We are sorry for any inconvenience this caused
Somayeh S.
I got a set of furniture for $8000 few months ago. After recieving them I noticed some cracks and missing part. Since then I went to LA Furniture Store at Topanga two times and emailed the pictures of missing and cracking parts and called them several time but they didn't answered me. When you payed the money they never contact to you simple as this!
