LadypromdressReviews of ladypromdress.com

I wish no stars was an option!!! Today is May 7th, 2021 and my daughter’s prom is May 15th, 2021. We have NOT received her dress yet and I have requested a refund. I emailed this company April 30th, 2021 informing them that I still hadn’t received my daughter’s dress. I still haven’t received my dress nor my money back. On the tracker it’s stating that it was delivered, but I don’t have anything. Thanks for ruining one of the most important days in a girls life!! PLEASE DO NOT ORDER FROM THIS SITE!!!!!

All was good till I found out how long it would take for my dress to be delivered. I paid extra for rush order which meant it would take 13-15 days rather than 15-20. I confirmed my order April 22nd and was told it would get to me by May 14th... thats 23 days. Even over the normal time for standard order. I asked for a refund on just my rush order due to it not making it within 13-15 days like told, and got no response. I got almost immediate responses before this on any questions I had about my dress too. So I was pretty much just ignored. I let them know the day I set my order I needed it way before my event date just in case I had any problems, which is why I chose rush order. Rush order (13-15 days) would of been perfect for me to still give me about 2 and a half weeks. Now Ill only have a week to figure something out if i’m not happy with my dress or have any fitting problems. My advice is order way before just in case this happens to you, and don't get rush order or you'll be scammed out of your money!

DO NOT ORDER FROM THIS COMPANY!! We had exactly the same experience as all those customers who wrote negative reviews. We ordered a custom dress and the one they send was too big. We tried to return it but the customer service refused to accommodate us. First they said: just tighten up the straps, then they send us measurements from another dress and claimed it was ours, and finally, when we resent images of the dress they said: you can get on, so what's the problem....

Great experience ordering and the dress was exactly as pictured. We paid for rush shipping and it arrived on time. We knew we were going to need it adjusted because we didn’t do custom and the alteration place we have used for 20 years said it was well made. I saw a lot of negative reviews and ours was totally opposite of that.

Ordered my wedding dress from LadyPromDress and they did an outstanding job! Sent in my measurements and it fits perfectly. If I had a question I would email them and they got back very fast. I am so pleased with my dress and their custom service. I would order from them in a heartbeat.

DO NOT BUY FROM LADY PROM DRESS***** IT IS A SCAM***** I purchased a prom dress for my daughter and it came made inside out. The shiny side of the satin was made on the inside of the dress. I emailed them several times seeking a refund for the defective dress and they would not give me the forms to process the refund. They are a scam and their products are defective. DO NOT SHOP HERE!! BEWARE!!

My wedding dress still havent arrived I WOULD NEVER ORDER HERE!!!! I Ordered my dress over a month before my wedding and it never showed and now i have to pay for wedding picture When and if my dress ever arrives.....WORST SERVICE EVER

I ordered a dress for my daughter and she altered the dress some and wanted lime green and gray for her colors. We did not get lime green and the dress was poorly made. The feathers are falling off and barely stitched to the dress. It looks nothing like the dress she chose. I paid extra for rushed shipping and you can tell the whole thing was rushed. I've sent emails asking for a refund and no one will reply. Their service is horrible and I would advise on never ordering from them EVER! THEY ARE VERY UNPROFESSIONAL FOR NOT RETURNING MY EMAILS OR TRYING TO COME UP WITH A SOLUTION FOR THIS ISSUE. NOW I HAVE TO BUY A WHOLE NEW DRESS AND PROM IS DAYS AWAY.