Lacrosse FanaticReviews of lacrossefanatic.com

Response from Lacrosse FanaticJun 5, 2023

Matt, Thank you for shopping with us. We strive for perfection, but sometimes fall short. We are so sorry you were sent the wrong stick. But thankfully we had one on one of our East Coast tournament trailers, so the correct item should arrive tomorrow or the next day at the latest. Thank you so much for your understanding and your patience. We hope that you'll give us another shot to get it right the first time. Thanks again.

Response from Lacrosse FanaticJun 5, 2023

Ray, Thank you for your business. We like to hear that Sean took such great care of you. We look forward to helping you the next time you need an lacrosse gear. Thanks again.

Response from Lacrosse FanaticMay 26, 2023

Robert, Thank you for shopping with us. We're glad that your order arrived quickly and that our team was helpful. We look forward to helping you again in the future. Thanks again.

Response from Lacrosse FanaticMay 26, 2023

Justin, Thank you for your business. We are pleased to hear that our team delivered 5-Star customer service. We hope you like your new custom strung head. Please let us know the next time you need any lax gear and we'll be happy to help. Thanks again.

Response from Lacrosse FanaticMay 22, 2023

Max, Thank you for your continued support. We look forward to helping you again in the future. Thanks again.

Response from Lacrosse FanaticMay 19, 2023

Lenny, Thank you for shopping with us. We hope you enjoy your new t shirt and your custom strung head. Please visit our website the next time you need any new lax gear. Thanks again.

Response from Lacrosse FanaticMay 19, 2023

Shawn, Thank you for your business. We hope you enjoy your big game this weekend (Go Army). Thanks again.

Response from Lacrosse FanaticMay 18, 2023

Curtis, I’m sorry to hear that you were not happy with your experience shopping with us today. I can assure you that the custom strung Gait Torq 2 head that you purchased from us at $109.99 was on sale. Lax.com and other stores (including ours) sell the unstrung head for $99.99. That head was custom strung with Hero 3.0 semi soft mesh ($24.99), a string kit ($9.99) and was strung using a pocket designed exclusively for that head by Mikie Schlosser, PLL Waterdogs ($30). Given that the head has a retail value of $164.97, we thought that it was an exceptional value at $109.99. That is a $54.98 savings! I’m sorry that we were not able to offer you any additional discounts. Please keep in mind that the case of balls you purchased was at our everyday price of $165 for 120 balls. That is one of the most competitively priced cases of balls that we know of, and far less than our competitors. Lax.com actually charges $179.99 plus shipping. We only offer the one price for balls at $165 so that teams and player families can all have access into the same low everyday pricing. Given that the Gait Apex is one of the most popular sticks on the women’s market right now, we do not offer discounts on that item. Sorry about that. It has been selling out across the country this year. We planned ahead and ordered extra so we would still have them available for the summer season. We do offer the Lax Fan Rewards program to our customers. For every $150 you spend you get a $15 discount off your next purchase. For this purchase you earned over $45 in savings for your future orders (the taxes you paid would not count towards the discount). This is by far the best rewards program. We have researched them all. And please note that we do have a full website with free shipping on orders over $89.99. That is also the lowest minimum purchase for free shipping in our industry. Lax.com hasn’t offered free shipping this year. They only have paid shipping options. Given your distance from our store, if you placed your order by 7 PM EST you would receive your purchase the next business day. Please keep in mind if you still have buyers remorse you are welcome to return all of your unused items for a full refund with in 60 days from your date of purchase. We hope that this helps. Please let us know if there is anything else we can do for you. Thank you! Pete DeMello Owner of Lacrosse Fanatic