Lacrosse FanaticReviews of lacrossefanatic.com

Response from Lacrosse FanaticMay 18, 2023

Curtis, I’m sorry to hear that you were not happy with your experience shopping with us today. I can assure you that the custom strung Gait Torq 2 head that you purchased from us at $109.99 was on sale. Lax.com and other stores (including ours) sell the unstrung head for $99.99. That head was custom strung with Hero 3.0 semi soft mesh ($24.99), a string kit ($9.99) and was strung using a pocket designed exclusively for that head by Mikie Schlosser, PLL Waterdogs ($30). Given that the head has a retail value of $164.97, we thought that it was an exceptional value at $109.99. That is a $54.98 savings! I’m sorry that we were not able to offer you any additional discounts. Please keep in mind that the case of balls you purchased was at our everyday price of $165 for 120 balls. That is one of the most competitively priced cases of balls that we know of, and far less than our competitors. Lax.com actually charges $179.99 plus shipping. We only offer the one price for balls at $165 so that teams and player families can all have access into the same low everyday pricing. Given that the Gait Apex is one of the most popular sticks on the women’s market right now, we do not offer discounts on that item. Sorry about that. It has been selling out across the country this year. We planned ahead and ordered extra so we would still have them available for the summer season. We do offer the Lax Fan Rewards program to our customers. For every $150 you spend you get a $15 discount off your next purchase. For this purchase you earned over $45 in savings for your future orders (the taxes you paid would not count towards the discount). This is by far the best rewards program. We have researched them all. And please note that we do have a full website with free shipping on orders over $89.99. That is also the lowest minimum purchase for free shipping in our industry. Lax.com hasn’t offered free shipping this year. They only have paid shipping options. Given your distance from our store, if you placed your order by 7 PM EST you would receive your purchase the next business day. Please keep in mind if you still have buyers remorse you are welcome to return all of your unused items for a full refund with in 60 days from your date of purchase. We hope that this helps. Please let us know if there is anything else we can do for you. Thank you! Pete DeMello Owner of Lacrosse Fanatic

Response from Lacrosse FanaticApr 24, 2023

Noah, Thank you for shopping with us. We are sorry to hear that your package hasn't arrived. We have researched the situation and see that it is out for delivery today. We received your order at 11:30 pm on 4/5 and it was shipped out at 7:30 the following morning. In speaking with UPS, they apparently misrouted your package after it was out of our control, but have assured us that it on the truck for delivery today. While we would have hoped that UPS would have handled their job perfectly, unfortunately it appears that in this case they did not. We apologize for any inconvenience, but from our end, your package was shipped out within 8 hours of your order being placed, even with the late time frame of your order, which doesn't seem like 1 Star service.

Response from Lacrosse FanaticApr 10, 2023

Amanda, Thank you for shopping with us. We are sorry to hear that you had an issue with your order. The item you tried to order is extremely popular and we can't keep them in stock and the manufacturer can't produce them fast enough. We received a dozen at the middle of last week and they are gone. Because they sell so quickly, both in store and online, sometimes simultaneous sales can happen, as it did in this circumstance. Two customers purchased our last pair within seconds of each other. They were allocated to the customer who completed their sale first. One of our sales associates cancelled your order within five minutes of receiving it and within 30 minutes sent you an email explaining what had happened and confirmed that we had processed a full refund for your order immediately. It is now up to your bank how quickly the money is returned to your account. And while we understand your disappointment and frustration, we did communicate both through an automated system refund notification and a personal email. And we did not hold up your money, it was refunded within 5 minutes of your initial payment. Your review seems a bit harsh and unfair considering how rapidly we responded to the situation. Again we apologize for the inconvenience and wish we had a pair of these goggles to send you, but we are completely sold out.

Response from Lacrosse FanaticMar 24, 2023

Hello Yiting, First of all, thank you for shopping with us. We appreciate your business. This was the first we had heard of a problem with your order. We are sorry that you haven't received your new stick. After doing some research, we can see that we shipped your package out the same day you ordered it, back on 3/12/23. But unfortunately according to the tracking details it looks like UPS has damaged the package and is attempting to return it to us (although unsuccessfully so far). We are shipping out a replacement stick for you today. While we want to make this issue right for you, at the same time we hope you understand that we sent your package out the same day and it has been out of our hands every since. We are sorry again and if you would like to discuss this matter further, please don't hesitate to give us a call at 916-363-8700.

Response from Lacrosse FanaticJan 19, 2023

Blaine, We have to admit that we are quite confused by this review. Your order was nearly two years ago and according to our records there was no communication from you back in March of 2021 when you received your package. We are terribly sorry that a mistake was made, we strive for perfection on every order but accidents do rarely happen. Had you contacted us way back then, we would have gladly sent out the correct item and taken the other back at no cost to you. But it seems a little unreasonable that you blast us with a 1 star review for something that happened 22 months ago after seemingly not making any effort to let us fix the issue at that time.

Response from Lacrosse FanaticJan 8, 2023

Jazmin, I'm sorry, but this is not a fair review. You placed 13 separate orders for the same product, a black STX Sidewinder Backpack. Over half were made on the same date. They were purchased using multiple payment methods and payment plans. And were ALL going to different names and addresses across the country. We sent the first few orders and then quickly realized the trend and called you as this was flagged in our internal system as FRAUD. We wanted to make sure that your credit cards were not compromised. You didn't respond for a week or so and then called and left a very heated voicemail for us after hours. Our staff released all but two of those orders the next day per your request. We also called you back that day and let you know that two of the items had now been backordered. We let you know that these would be sent out in early January when our next delivery from STX was due to arrive. You never responded until now. We just canceled and refunded both of your backorders. This order seemed like some sort of drop ship scam. We tried to be cautious and courteous to you and to keep you informed as it seemed like someone stole your identity But in the end we are sorry that we missed your expectations. We wish you all the best with your future orders and hope that you have better luck with your next company.