Ryan
Shipping costs are outrageous!!
Shipping costs are outrageous. Only reason I followed through with a purchase was I needed what they had. Otherwise no way paying $9.50 for shipping $8 of stuff.
Response from Lacrosse FanaticSep 22, 2021
Ryan, I'm sorry to hear that you were not happy with the shipping costs in your order. We do have the lowest FREE shipping threshold ( $59.99 order value) in online lacrosse retail. For all orders under the FREE shipping threshold, we try to use USPS Priority whenever possible. We do this to ensure that our packages are arriving within 2-3 business days of order date. While there are cheaper USPS First Class shipping options available we have generally found that these can take 5-10 business days on average and our customers are often unhappy with the shipping delays. The other main carriers (FedEx and UPS) are often slower and more expensive. For your 9/22/21 8:20 AM PST order of a roll of tape and 4 end caps at $16.45 plus $9.90 shipping we already sent this out on 9/22/2021 at 9:37 AM PST via USPS Priority mail. You should have these shortly. If these had not already been dropped off with USPS we would have extended an option to you of canceling your order. Our FREE Lax Fan Rewards program also has free shipping options that can be used on any order size. This might be something to keep in mind for future orders. Sorry again for your frustration, but thank you for sharing your feedback. We would be happy to discuss this more with you. You can call us at 916.363.8700 or reach out to [email protected] via email. Thank you!




