Lacrosse FanaticReviews of lacrossefanatic.com

Response from Lacrosse FanaticFeb 17, 2022

Sean, Thank you so much to you and your family for being an integral part of our lacrosse family. It has been so great to see your boys grow and move up through the ranks. Its been our pleasure to serve you and we will always be here when you need some new gear. Thanks again for your continued support.

Response from Lacrosse FanaticFeb 16, 2022

Summer, We are sorry to hear that you had a bad experience while shopping at our store. As a business we are in a tough space to follow the California's masking guidelines that were in place in January 2022 at the time of your visit. We have reviewed the video tape of your visit to our store on January 15, 2022 and have had a conversation with our employee in question. As a family owned and operated business we did not require our customers to wear masks. We did have masks available for customers to wear and had a sign on the front door asking customers to please wear a mask upon entry. This was done so we could stay in-line with Sacramento County's indoor mask mandate at that time. Please keep in mind that in mid January 2022, the cases across the country were spiking and for someone like our employee in question, who is immune compromised and needs to work to pay his way through college, it was a very stressful time. We are extremely sorry if this came across as rude and demanding. That was never our intention when trying to follow California's masking guidelines. As of today February 16, 2022 California has lifted it's indoor mask mandate. And we have taken down our signs and all employees and customers are allowed to wear, or not wear, a mask. Thank you again for your feedback.

Response from Lacrosse FanaticFeb 16, 2022

Hey Lacrosse Dad, Thanks for your continued support of our store. We scour the area to find the best employees, capable of providing the level of expertise and 5-star service that we strive for. Let us know when you need any more new gear.

Response from Lacrosse FanaticFeb 15, 2022

Kimberly, Thank you for shopping with us. Its great to hear that our staff was able to help you find the equipment that worked best for you. We look forward to helping you again next time.

Response from Lacrosse FanaticFeb 15, 2022

Jenna, Thank you for your business. We strive for a 5-Star experience with every customer interaction. It sounds like me met our own high standards. Thanks again.

Response from Lacrosse FanaticFeb 16, 2022

Jennifer, First off, I am sorry that there was an issue with your order and you felt compelled to leave a 1 Star review. But rest assured, we have zero control over these reviews and did nothing to delete any previous efforts to post a review. We don't have any access to delete them even if we wanted to. I assume your multiple efforts are why there are now two negative reviews from you for the same issue. Your order was received at 8:20pm our time, several hours after we closed. We shipped it out the next day at no charge to you. According to UPS tracking info, you contacted UPS and requested an address change. They claim that they were unable to deliver it and contacted you. The tracking notes say that you requested them to hold it, which they did for several days. After such time, then sent it back to us. We didn't request this, UPS just does it. And by the way the charge us to do it, so we've paid to ship it twice at that point. Whatever issue or miscommunication there was between you and UPS was completely our of our control and we had zero awareness of any of it until the package showed up back here and we had to figure out why it was here. The original employee you spoke with was correct in saying that you would need to pay for us to ship these to you again, since we've paid twice already ($11.25 each way) and the issue had nothing to do with us. However I understand that you spoke with our manager yesterday and despite this, he offered to send it out to you again at no additional charge, putting our shipping expense on this item at nearly $34, which is more than 25% of what you paid for the item! This second package was shipped out yesterday and you should receive it within a few days. I would hope that this demonstrates why we have over 220 Five-Star reviews out of the 229 we have received as a business. I believe we have done everything possible to make this issue right with you and would hope that you would reconsider your reviews and perhaps even amend them.

Response from Lacrosse FanaticFeb 15, 2022

Rick, Thank you for supporting us. We think Michael is pretty great too. Our lacrosse community is lucky to have him. Please let us know if there's anything we can do for you in the future.

Response from Lacrosse FanaticFeb 15, 2022

Reid, Thank you for shopping with us. Its great to hear that our staff provided the 5-Star service we aim for. We look forward to helping you again in the future.