Laced Hair is a women owned hair extension and hair care brand based in Salt Lake City, Utah. Founded in 2010 by Lacy Gadegaard-West, we create 100% ethically sourced Remy human hair extensions for stylists and their clients, in a wide range of colors, lengths and methods, including tape ins, hand tied and interLACED wefts, keratin bonds and clip ins.Our Laced Hair Care line is professional scalp and hair care made to keep both natural hair and extensions healthy, soft and lasting longer, from our Scalp Serum and Scalp Exfoliating Shampoo to our Hydrating Oil and Conditioning Masque.Through Laced Academy, we train and certify stylists in extension methods, color matching and installation, both in person and online. Salons can grow with us through our Hair for Days wholesale program, or launch their own extension line with our White Label program.We also run the Laced Hair Foundation, a 501(c)(3) nonprofit that gifts extensions, toppers and wigs to women experiencing medical hair loss.Questions about color matching, care or your order? Our team is here to help at [email protected], and you can shop and learn more at lacedhair.com.
Laced Hair (lacedhair.com) has 106 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
lacedhair.com
Website
lacedhair.com
Category
Hair Care & Styling
Location
Salt Lake City, Utah
Listed on Five Star Index
2026
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Most recent review: October 2026.
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This hair is such a let down. I bought the waved hair. I don’t know what was in it but it was so dry and I’ve barely had them in a little over a week & they feel awful. I’ve worn extensions for years, I only decided to give this company a try because it’s local and I love to support local businesses. My hair dresser and I both were hesitant on even installing after we felt them, they felt crunchy. We went ahead and I’ve washed once and I can already tell they won’t last me but maybe a month. Very disappointing the return policy is no help to me at all 1300$ down the drain
Response from Laced HairOct 7, 2026
Thank you for supporting a local Utah brand, and we're so sorry the waved hair felt dry so quickly. That's not what we want for you. Please email [email protected] and our team will look at your order and your options. The Laced Hair team
TH
Terrah H.
I actually have had the best experience…
I actually have had the best experience with Laced Hair. Not only are the extensions and color selections amazing but the new product they just released has really helped my natural hair so much!
Response from Laced HairOct 7, 2026
Terrah, you're the best! Thank you for trying our hair care line and for sharing how much it's helped your natural hair. We love having you in the Laced family. 💜 The Laced Hair team
KB
Kori B.
Terrible quality, terrible customer service, look at another brand.
I received Laced Hair extensions as my second pair of hand tied extensions. For a little background, the first brand that I received was Bombshell, and it was simply amazing. It looked and felt like my real hair and I got a ton of compliments on it. While I wasn't perfect, I did take care of these extensions well. Braiding them every night, used the recommended leave in at night treatments, I created my own dry shampoo with arrow root powder, corn starch, cocoa powder, and tea tree + peppermint essential oils, and I wash my hair once every two to three weeks. The ONLY reason I stopped using these extensions was because my hair actually outgrew them. My stylist still uses this as practice hair. They were 16 months old.
Fast forward to purchasing my next set of extensions. The salon my stylist worked for partnered with Laced Hair and raved about their extensions. I was going from 20" to 24" extensions (I actually got 25s cause that's what Laced offered for a length and we figured why not go longer) and though the price tag was heftier for Laced I was actually pretty pumped to try them as my wedding is coming up. Boy, was I disappointed.
My hair is black, which I'm told is one of the simplest hair extensions you can get because they don't need the extra color treatment that blonde extensions do. I was told the seal on these lasted a long time and they were supposed to become more and more like my hair the more I wore them. (Convenient there's only a 14 day return policy). After the first tie in, I noticed a lot of hair shedding when I brushed it. It was shiny and straight, would not hold a curl. I braid my hair every night, go to work with the waves and this is usually my go to style. But with these by the end of the day they were bone straight. I chalked this up to the seal still being intact on the hair. Over the course of the next almost four months with these extensions, I found a pink strand of hair, a red strand, and a blonde strand on different occasions. My stylist toned them after my first 10 weeks so that they would hopefully be a cooler toned black and get rid of any other pieces of the extensions that weren't black. At this point they had been washed probably 5 or 6 times, which as I said earlier was actually more than I would typically do in a 10 week period, but I wanted to get the seal off this hair and start loving it. That time never came. It was stringy and thin on the bottom, it was always very shiny, almost plastic looking. Remember braiding your barbie's hair when you were younger and after taking it out it wasn't a pretty braid wave it was like a straight almost greasy looking strand with a couple bumps in it? That's what this hair looked like. I literally only liked it after a fresh wash and blow dry, and that lasted for about 12 hours. Now I'm not an expert but I was told that I would be a great client for extensions since you aren't supposed to wash them all of the time. I ended up begging my stylist to take these off of my head after attending a concert where I was unable to do ANYTHING with them. I had to wear it in a pony tail and was in tears about the money I had spent on something that I hated.
These extensions were almost double the price of my previous one. (Yes they were longer but still) I spent $1200 on JUST this hair. Now, this is nothing that my stylist did. The first time these were sewn in on my head, they were fresh out of the package, she hadn't altered them in any way. I used the same Kevin Murphy shampoo that I was using on my previous extensions. I mentioned previously that my wedding is coming up. I love the look that hair extensions give when they are of good quality. I desperately wanted them for my wedding. I decided that I was going to trash these and go for a whole new set from a different brand not even four months after getting the Laced extensions. (My stylist went out on her own so we had a lot more options now). We were in crunch time for my bridal shower and bachelorette trip coming up so we figured we'd reach out to Lacy at Laced hair later and went with a new brand. Best decision I ever made, I'm obsessed with the new brand.
We did raise the issues with these extensions to the salon owner where I received them and were blatantly ignored; so going directly to the company was our only option. There was absolutely no consideration given to my situation. They didn't ask to see the hair, there was no taking any accountability for their product. I'll reiterate here that a 14 day return window on hair that is supposed to get better over time as I was told, is crazy.
Not impressed with quality or customer service here. I hope they needed my money a lot more than I did (doubtful, paying for a wedding here). I don't intend to get anything from this review, other than to save someone else the heartache that I went through and their pockets as well. If you're considering extensions, look elsewhere.
Response from Laced HairOct 7, 2026
Kori, we're sorry the hair wasn't what you hoped for. We shipped exactly what was ordered, and our exchange policy (unused hair in its original packaging within 14 days) is shared on every order and invoice. We'd still love to help however we can, so please reach out anytime at [email protected]. Congratulations on your wedding! The Laced Hair team
AH
Anna H.
Poor quality
I’ve been in IBE extensions for almost 5 years and tried many different brands. I was actually a model for this brand and was so excited! Unfortunately, the hair has been a big let down. It doesn’t plump up and match my hair texture like others, it doesn’t hold a curl well and see to get knotted rather fast. Honestly, it doesn’t feel like it’s 100% real human hair… it has a lot of synthetic similarities… 😬
Response from Laced HairOct 7, 2026
Anna, thank you for modeling for us and for your honest feedback. We're sorry the hair didn't blend with your texture the way you hoped. We'd love the chance to help you find a better match, please reach out anytime at [email protected]. The Laced Hair team
BY
beth Y.
They feel and look great but I just got…
They feel and look great but I just got them installed 2 days ago and just washed them for the first time last night. My extension hair has been coming out in huge clumps and still doing so, not sure what's going on just reached out by email.
Response from Laced HairOct 7, 2026
Beth, we're so sorry to hear about the shedding after your first wash. That's not normal and we want to help. Please contact [email protected] with your order details so our team can look into it with you. The Laced Hair team
JC
Jodi C.
Received bad product
Received bad product. Reached out to customer service to question their product. Was questioned on every possible thing from my products to my care to my installation time to find out that I could quite possibly have received bad hair.
At the price I paid, and what I pay for installation and removal, the only solution is to have it removed and send it in with a free label on a chance the quality will find something wrong with it.
I have used other brands in the past. I loved Laced colors, but quality is lacking. Hair feels like straw, looks unnatural, will not dry with my Dyson Airwrap or curl with it either! You are selling bad product without remorse and that makes for bad business! I truly hope you change your ways or your product, because this is a huge investment for people!
Response from Laced HairOct 7, 2026
Jodi, we're sorry this felt like an interrogation, that's not how we want any customer to feel. We ask about care and products only to find the cause, but we know it can be frustrating when you've made a big investment. If you're open to it, please reach out to [email protected] and we'd love to help. The Laced Hair team
BD
brittany D.
By far the best hair extensions out…
By far the best hair extensions out there. I’ve worn extensions for over 15yrs and have tried every brand. My hair always lasts about a year and still looks good, which is definitely not the case with other brands. I am frequently asked what brand I use because the quality is just unmatched. If you’re going to make the investment on extensions, this is the hair you want.
Response from Laced HairJan 26, 2023
Thanks Brittany, so happy to have you as a customer!
DD
Danielle D.
I have been going to the Laced Salon…
I have been going to the Laced Salon for 3 years and have loved it!! I feel so grateful I have found the salon for me. It’s so beautiful in there and they treat me so well. But even more than that is the quality of the service- my hair has never been better!! Even with extensions in, I have so much growth! The best hair you’ll find on the market too! I can go over a year without needing new hair. Worth the investment!! Cannot rave enough about this brand and salon!
Response from Laced HairJan 26, 2023
Thanks for the fantastic review and continued support Danielle