LACAUSA clothingReviews of lacausaclothing.com

Got two sizes of a jacket to see which would fit better, and am trying to return the one that didn't fit... if only their returns portal worked or they would respond to any of my emails to the address they listed! It's been a week and I haven't heard anything from them, and the return window is too short for this kind of response delay. Don't order anything unless you definitely aren't going to need to return it!!

I just recently bought the Aiden trousers in sea salt for $145.00 and the Cassidy jacket in black for $175.00. The first day I wore the jacket I unbuttoned it once, and a button fell apart. The jacket no longer clasps together. I wore the pants twice, and the thread used to attach the buttons to the pants came loose. I am now missing a button on the pants, and I can’t wear them anymore. Honestly, the thread used to sew the button onto the pants was so flimsy and insecure, I knew this would happen. These cloths were incredibly expensive, and this company advertises themselves as a “sustainable brand.” I expected better craftsmanship. There are many other sustainable companies with garments half the price that have lasted me YEARS. Even worse, there are many other fast fashion brands with garments a fourth of the price that also would have lasted a long time. Obviously, these problems can be fixed, but those repairs cost time and money. I should not be making repairs after wearing a garment once or twice. This is especially true when that garment is over a hundred dollars and from a “sustainable brand.” This company is an embarrassment. Shein has better quality and craftsmanship. It’s no wonder you can’t review their products on their website…

I ordered several items at the end of November and initiated a return at the beginning of December that a customer service representative assisted me with. They were aware of the return. The tracking said the return package was received by them on Dec 12th. It's almost February and I have not received a refund on over $100 worth of product. I have emailed them multiple times since with no reply and when I call their phone number during the time their website lists it as open it goes straight to voicemail. So I left a voicemail and no one returned my call. I'm getting ready to dispute with my bank because this is so unprofessional and awful. Why advertise as a ethical and sustainable company then steal people's money and refuse to reach out to them? Don't buy from this site!

Placed an order on June 27th for 2 jumpsuits, received on July 2nd, and neither of them fit, which was a bummer. I was able to get a return slip and take them to the post office on July 12 (well within the 30 day return window). It's now August 9... no reply! No refund! No response to my emails or IG comments following up about my order! I had really wanted to love this company and their sustainable goods, but $200 of non-refunded (returned!) merchandise is driving me crazy