LacasadellafibraReviews of lacasadellafibra.com

Do not order from this shop!!!! I had to contact my bank for assistance. Luckily I purchased through SHOP. They were very helpful in securing my refund. This online shop should be closed down by trading standards!! They lied about UK based posting. They are an absolute nightmare with outrageous customer service. The only reason they poorly attempted to converse with me was because I initiated Chargeback through my bank and a dispute though Shop payments

I purchased a wall clock advertised as a high-quality minimalist design with metallic/embossed features. The item received was significantly different – the finish appeared to be a low-quality print with no metallic elements, and overall did not match the product images or description. I contacted the seller within the return period to request a refund. While they initially engaged, they refused to provide a reasonable return option and instead required the item to be shipped to China at my own expense. The seller then attempted to resolve the issue by offering partial refunds (first 20%, then 50%) rather than accepting a return for a full refund. This approach felt like an attempt to avoid proper resolution rather than address the issue. Under UK consumer law, items must be as described, and customers should not be expected to cover disproportionate return costs where this is not the case. Overall, this was a disappointing experience. I would advise others to proceed with caution, particularly regarding product quality and returns.

Awful. Do not be tricked by their beautiful, slick website. They are scammers who advertise luxurious goods but send cheap knock-offs from China. When you request a refund they demand you pay the postage and packaging back to China which is often more than the rubbish they send you is worth. Close this company down.

FRAUDULENT company - do not buy! I ordered what appeared to be a large, beautiful soft toy for my toddler’s bedroom. It was described as being cotton-filled and the website said it would be sent by Royal Mail within 5-7 working days. I was horrified to see that it was being shipped from China and took over two weeks to arrive. The product was NOT what was pictured on their website - it was tacky and plasticky and would not feel safe for a toddler to play with. A quick search online later and I found exactly the same nasty tatty toy on sale on Amazon for half the price. Subsequently, I have found that the soft toy pictured on their website is actually an IKEA product. The company is completely fraudulent. I was lured in by the high Trust Pilot reviews on their website which are fake. They also have a UK telephone number on their website which led me to believe I was buying from the UK, not China. When I asked for a refund they tried to fob me off with 20% if I kept the item, then 40% when I pressed for a full refund. I would pursue the company for fraud, but believe it exists outside of customer rights, being based in China. Avoid these scammers AT ALL COSTS. * also sceptical of the few reviews here that have given them 5 star reviews in the past month as it is the only review most/all of the reviewers have ever posted.

**They are using false Trustpilot claims on their website** The lights we bought were solar and not wired as advertised so useless to us. The most they agreed to refund was 40% of the cost but if I had sent the items back to China at my expense they said they would give me 100% refund, knowing full well the postage cost was more than the full price of the lights! They said, as they provide free postage, they will not pay for return postage no matter what the circumstances. I have pointed out that they are still advertising the product with false information and photos that do not match the product but they don't care.

Absolutely disgusted by the quality and misrepresentation of product. The goods didn't arrive in a timely manner either! Insulted me by offering a 30% discount if I kept the item then upped this to 50%. They are now refusing to pay for shipping so O can recieve a refund

I bought two thermal lunchboxes and they are absolutely not doing the job they’re supposed to do, which is to keep food warm. I’ve sent them two emails for refund and not heard back. I really discourage anyone to buy anything from them

Complete scam. Ordered a nearly £30 clock and arrived not only broken, but the cheapest crap I've ever seen. The clock face is a picture card and the hands aren't even attached. AVOID!!!!!!!!!!